Ocean Mazda

Great service! I was taken on time , very courteous staff, especially (Bryan , (Service Manager). I was given a 10% discount for the work that was done. Everything I was taken on time , very courteous staff, especially (Bryan , (Service Manager). I was given a 10% discount for the work that was done. Everything was thoroughly explained to me. More

VERY PLEASANT EXPERIENCE Cyndi Dominguez is an outstanding and friendly person who went out of her way to help us, it was a very pleasant experience to do business with her. s Cyndi Dominguez is an outstanding and friendly person who went out of her way to help us, it was a very pleasant experience to do business with her. she was diligent in resolving our issues and very knowledgeable in answering all our questions. More

Bought a Miata Mx5 Manny was super awesome. We were able to work out a good deal on a certified preowned miata. Simple and straight forward with none of the run around. Manny was super awesome. We were able to work out a good deal on a certified preowned miata. Simple and straight forward with none of the run around. More

Disappointed I could feel the energy as soon as I got there that this place is full of sharks. They refused to negotiate with me at all. They basically said this i I could feel the energy as soon as I got there that this place is full of sharks. They refused to negotiate with me at all. They basically said this is the price, no wiggle room at all, and the price was ridiculous for a lease. I would've had to put down a significant amount to get the price that I want. I said I would shop around some more, and he came back with one of his finance guys, who only knocked it down a small fraction. I understand that they have a business to run, but in the end, they lost my business. More

SERVICE SAVIOR We pulled into Ocean Mazda with an electronics issue in our CX-5 on our way from Naples to Key West.Hermes LLerena took great care of us. He determine We pulled into Ocean Mazda with an electronics issue in our CX-5 on our way from Naples to Key West.Hermes LLerena took great care of us. He determined we needed a new battery and got us back on the road in great time. Would highly recommend Ocean Mazda service center to anyone. More

So disappointed I have leased 2 other vehicles from Ocean Mazda. I've been sending emails and calling for the last 2 weeks and nothing. Calls were never returned. Whe I have leased 2 other vehicles from Ocean Mazda. I've been sending emails and calling for the last 2 weeks and nothing. Calls were never returned. When I called back and told them that I was sitting at another dealership, they could care less. No effort to try to negotiate considering that I was a loyal customer. Good riddance. More

Liars, thieves, horrible customer service! As pissed off as i am, i will save my paragraphs for the better business bureau, i will give a synopsis of what took place with my car buying process. As pissed off as i am, i will save my paragraphs for the better business bureau, i will give a synopsis of what took place with my car buying process... *** car sunroof was torn, *** they said they would replace it *** i lived in a different city and wasn't able to make it back to ocean mazda... they told me to take it to a mercedes benz dealership and they will cover the cost *** took it to the dealership 8 days after purchase of car about sunroof and discovered there are engine problems with the car as well due to the knocking noise i heard in the engine and asked them to check it out; - the pistons and rods are messed up *** they gave me a car on empty and no wiper fluids *** they don't return calls or answer their phones *** car engine is already messed up after 2 wks and they said they would cover the car for 30 days bumper to bumper - then say they don't do that! More

Awaful! They will do whatever to get your business...although not being very truthful and once they do...good luck! Do your selves a favor go somewhere else. They will do whatever to get your business...although not being very truthful and once they do...good luck! Do your selves a favor go somewhere else. These people have no idea what customer service is nor means. More

Talk about bad customer service I have been to this dealer three times in my life. 1s Time when i leased my car, it was decent customer service. 2nd time i showed up at the dealer fo I have been to this dealer three times in my life. 1s Time when i leased my car, it was decent customer service. 2nd time i showed up at the dealer for an oil change on a Saturday and they told me that they couldn't Service my car because they didn't have enough Mechanics. 3rd and last time, my lease was up in 4 months and i went in to look at the CX9 for my wife. The one in the showroom did not have a working battery therefore i was notable to see the back. A gentleman approached me and i explained the problem and he told me that was going to look for a battery jumper. 10, 20, 0 mins passed by, the sales man had walked in front of me about 3 times and had not acknowledged me. Thankfully, a young man named Manny, who was helping another customer, approached me, i explained the situation and within 1 minute, he showed up with 2 battery jumpers. I was bale to see the car but i will be visiting a different dealer to make a deal. More

service with Integrity and a Smile I prearranged via the phone with Michael Armenteros for a 14,200 oil change for my CX-5. This initial call was amazingly great. Michael is a special I prearranged via the phone with Michael Armenteros for a 14,200 oil change for my CX-5. This initial call was amazingly great. Michael is a special individual in this profession. I actually looked forward to having my car serviced. My appointment was today (2/14/2018)@ 11AM. Michael greeted me and immediately introduced me to Andy Wehmeyer, and detailed to him what we had discussed. Andy escorted me to the waiting area (a really comfortable and beautiful area with an immaculate eating feature). The rest rooms are immediately accessible. My car was ready by 12:30PM, with oil and filter change and tire rotation and balance completed, To top-off my happy visit, my car was washed and looking great! Thank you all! Mel Yusem More