Ocean Mazda

Excellent customer service Great and easy communication. Appointment was easily made on the phone and confirmed by email. Timely reminders received previous to the appointment Great and easy communication. Appointment was easily made on the phone and confirmed by email. Timely reminders received previous to the appointment date. I needed to re-schedule and Ocean Mazda made the process very smooth. When the appointment date came, the service specialist made it all happen very efficiently. The wait time to completion was minimal. Thanks Andy.. More

First time Other than the half hour wait to start working on the service, everything else was great. Not sure why the delay just to take down my initial info, b Other than the half hour wait to start working on the service, everything else was great. Not sure why the delay just to take down my initial info, but otherwise, the staff and service was impeccable. More

Good Experience, But The coffee machines must be better and easier to use. Also, the bathrooms must be cleaned and maintained more often. Aside from that, it was a good ex The coffee machines must be better and easier to use. Also, the bathrooms must be cleaned and maintained more often. Aside from that, it was a good experience. More

First service & recall I went to the first service of my Mazda 6 and recall also last Thursday, everything went very fast, I arrived 7:30 am and the car was ready 8:45, Joey I went to the first service of my Mazda 6 and recall also last Thursday, everything went very fast, I arrived 7:30 am and the car was ready 8:45, Joey Tejada attended me very kindly and made sure that I was completely satisfied with the service, good team, good service and especially fast, five stars!... recommend go early More

Best cars best deals awesome customer service. I had a great experience purchasing my Rolls Royce Ghost they made it simple and easy and will be back for my next ride. The service was excellent a f I had a great experience purchasing my Rolls Royce Ghost they made it simple and easy and will be back for my next ride. The service was excellent a first class atmosphere at Ocean Mazda Exotics great selections. More

Professional and Customer Friendly I had made an appointment for a recall issue and was greeted by a friendly staff. My paperwork was done quickly and was escorted to a comfortable wait I had made an appointment for a recall issue and was greeted by a friendly staff. My paperwork was done quickly and was escorted to a comfortable waiting room. The work was completed within the estimated time and even included a comp car wash. Thanks, I'll be back for my next service needs! More

My experiance was very pleasant. i received quick service and a phone call from the advisor as soon as he had information for me. There was no need for me to initiate the phone call. i received quick service and a phone call from the advisor as soon as he had information for me. There was no need for me to initiate the phone call. More

Full circle service This was my first time at Ocean Mazda. While the employees are helpful and friendly, I did not know that Mazda’s “full circle service” does not includ This was my first time at Ocean Mazda. While the employees are helpful and friendly, I did not know that Mazda’s “full circle service” does not include an oil change. Very disappointed as I assumed Ocean Mazda would understand that the word “service” means just that. Perhaps I should have been specific. I called the service department after I collected my car and left a voicemail inquiring about the oil change. Still waiting for them to return my call. I used to take my car to Brickell Mazda and never had to be specific about the word “service”. They always did an oil change when my car went for a “service”. More

Bought a vehicle and I lived a 1100 miles away. Manny Patino was my rep, and he very helpfully worked through buying a vehicle long distance. I had a bit of paperwork discrepancy due to a misunderst Manny Patino was my rep, and he very helpfully worked through buying a vehicle long distance. I had a bit of paperwork discrepancy due to a misunderstanding of Illinois tax rates but Ocean Mazda worked right with me to resolve in a professional manner. Good company. More

Rough start I understand Saturday’s are busy. This was my 2nd time on for service. One of the guys was not paying enough attention to who was where in line and wa I understand Saturday’s are busy. This was my 2nd time on for service. One of the guys was not paying enough attention to who was where in line and was next. Eric and Mimi were awesome! I was very disappointed y Adrain telling me a customer was skipped when as i say for 40 mins that was incorrect. He was taking people that walked up to him and told stories. More