Ocean Mazda

Great experience Very happy with the car and the experience with Federico m. He was very nice and knowledgeable. The only thing is that it took a bit long. Very happy with the car and the experience with Federico m. He was very nice and knowledgeable. The only thing is that it took a bit long. More

Dishonest I went in for a minor service, Bluetooth malfunction, and driver headlight out. I was told parts had to send out for a bulb. I waited 4 hours for I went in for a minor service, Bluetooth malfunction, and driver headlight out. I was told parts had to send out for a bulb. I waited 4 hours for service. I was told to fix the light it would cost $950 to change the bulb. Naturally, I said What? I was told the bulb didn’t work and I would need to come another day. Having waited that long, I did not want to come another day. I was told I could have a knock off put in next door at a car assessors business. I said fine. After I waited another 2 or so hours for two head light bulbs, I get in my 10 year old car and noticed my stereo system did not sound the same, but I figured I needed to adjust. On the way home I stopped and tried every configuration. All I could hear is a tinny dashboard speaker. I claim the Bose speaker was exchanged for a cheaper one. Can’t stand the sound. I know the sound of the beautiful Bose system. I drove back and confronted both Andy and Oscar, who both doubled talked. Meanwhile I had to go back the next morning to have the dimmer headlight aligned and complain about the speaker. When I left Oscar and stopped on the road, I couldn’t find the key. It was placed outside with the wiper. Could have flown off on highway, besides the time looking for it. Such a bad experience. I really felt xxxxed with. I probably should check if I have the tires I can in with. BTW, now my fog lights are yellow. Told they always were.?. Also, As I left Mazda the first time, I asked about the Bluetooth malfunction, Andy had forgotten. It was fixed in less than 5 minutes by a technician.. More

10000 miles Service Hello, I had my car serviced for the 10000 and everything went smooth and fast, it took one hour or so and the car was done. Thanks Andy Hello, I had my car serviced for the 10000 and everything went smooth and fast, it took one hour or so and the car was done. Thanks Andy More

Joey Tejeda, young and recently appointed service advisor. Easy to reach service department. Answered courteously. Joey assisted me very pleasantly. He explained the service sheet and answered all my question Easy to reach service department. Answered courteously. Joey assisted me very pleasantly. He explained the service sheet and answered all my questions in a very professional way. More

Unprofessional cashiers The service advisor was friendly; however, the cashiers didn't seem to concerned with assisting the customer. They were more involved with social medi The service advisor was friendly; however, the cashiers didn't seem to concerned with assisting the customer. They were more involved with social media on their cell phones. You might want to consider implementing a no cell phone use policy. Very unprofessional. More

Excelente servicio Son muy amables y excelente servicio ,me quede muy sastisfecha la atención de Fernando el financista Alan morasso y el vendedor Jesus Pérez es maravi Son muy amables y excelente servicio ,me quede muy sastisfecha la atención de Fernando el financista Alan morasso y el vendedor Jesus Pérez es maravillosa,me quede muy sastisfecha More

Excellent customer service! The team at Ocean Mazda was very professional, courteous, honest, and communicated everything I should expect including timing of the service, which w The team at Ocean Mazda was very professional, courteous, honest, and communicated everything I should expect including timing of the service, which was very prompt. The team at Ocean Mazda went above and beyond to provide me with an excellent customer experience and that is so rare but ouch appreciated. Thank you Ocean Mazda. More

Amazing service I wanted to turn in my Mazda CX9, as it was at the end of the leasing term. I didn't really have another CX9 in mind, because I wanted a smaller vehi I wanted to turn in my Mazda CX9, as it was at the end of the leasing term. I didn't really have another CX9 in mind, because I wanted a smaller vehicle. After talking about this with Manuel Patiño, he could't offer me a good deal on a CX5, which was the car I had in mind, but he suggested to try the new CX9, which did have a better program. I test drove a white Grand Touring and was very impressed with the difference regarding the one I had been driving. He came up with a very good deal and I drove off with my new SUV. It was a very satisfying experience and I am very happy to have chosen this great vehicle. I think Ocean Mazda is a great place to shop for and service your cars. More

amazing i am in love with my new car, the dealership was very kind as to helping me choose and view the cars of my liking. i am in love with my new car, the dealership was very kind as to helping me choose and view the cars of my liking. More

Disappointment. After having the car for a little more than a year it broke down. Not only that, it even got a recall. When I approached the salesman to talk about th After having the car for a little more than a year it broke down. Not only that, it even got a recall. When I approached the salesman to talk about these issues, I got forced into leasIng another car (an inferior car) for higher monthly payments. People were nice but not helpful. I cannot wait to finish my contract with Mazda and change to a better company who truly puts their customers first. More