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Ocean Mazda West Kendall

Miami, FL

Overview
Employees
Reviews
Vehicles
4.5
24 Reviews
Ocean Mazda West Kendall, a division of Ocean Automotive Group, is South Florida’s newest Mazda franchise dealership. Ocean Automotive group is a state-of-the-art dealer group consisting of two Mazda franchises located in Doral and West Kendall, as well as a boutique luxury dealership also with two locations in Doral and Miami (right outside of Coral Gables). We are a family-owned business with over 30 years of automotive history, but we are innovating continuously – leading the way you do business with your local dealer.
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14000 Southwest 137th Avenue

Miami, FL

33186

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Showing 24 reviews

February 20, 2024

No offered discount on an over-priced vehicle should have been my first clue of the type of overall poor experience I would have with Ocean Mazda West Kendall. I know better but I let emotion get the best o More

by cnfamw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mateo Laca
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Ocean Mazda West Kendall responded

Good afternoon. Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino Oferrufino@oceanautomotivegroup.com.

January 16, 2024

Very good service and he has what almost no one has, it's call Patience. He knows how to listen customer needs no only in selling a vehicle but also listening what we really wanted. We bought 1 new 2024 CX More

by jbpallais
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Arrufat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Luna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AHMED RIVERY
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Jan 17, 2024 -

Ocean Mazda West Kendall responded

Hi Juan, thank you so much for choosing Ocean Mazda West Kendall for your recent vehicle purchase and for taking the time to leave us a review. We're thrilled to hear that Mr. Luna, was able to provide you with excellent service and exceed your expectations. Our team always strives to listen and understand our customers' needs in order to ensure a positive car buying experience. It's also amazing to hear that we were able to help you find not one but two vehicles that meet your needs. We truly appreciate your trust in our dealership and we hope both you and your daughter are enjoying your new 2024 CX 5 and CX 30. We look forward to seeing you again in the future for any of your automotive needs. Thanks again for choosing Ocean Mazda West Kendall. Drive safe!!

January 06, 2024

Want good service go elsewhere. Horrible customer service. Once car is purchased service is nonexistent. More

by Yest67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gilbert Mendoza
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mateo Laca
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2024 -

Ocean Mazda West Kendall responded

Thanks for your review and for bringing this to our attention. I am sorry that your recent experience did not meet your expectations and welcome the opportunity to do whatever I can to facilitate the resolution of the concerns you included in your review. Please contact me either by phone or email at your convenience. I look forward to communicating with you directly. Brian Morales Bmorales@oceanautomotivegroup.com. To those reading this review, we encourage people to look over our other reviews because individual experiences can be very subjective when it comes to vehicle service.

July 10, 2023

Luis and Ahmed made our visit and purchase experience great! Buying a car can be stressful, but Luis was a professional and made the process painless. We really appreciate the overall experience at Ocea More

by Wrangler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmed., Luis Navarro Calles
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Jul 10, 2023 -

Ocean Mazda West Kendall responded

Hello, Wrangler. Thank you for taking the time to leave us a five-star review and your feedback. We're thrilled to hear that Luis and Ahmed provided you with a stress-free and professional car-buying experience. Our team at Ocean Mazda West Kendall takes great pride in ensuring our showroom is clean and welcoming for our customers, so we're glad to know that it was noticed. We're always here whenever you need us, and drive safe!

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