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Ocean Mazda West Kendall

Miami, FL

4.5
24 Reviews
Ocean Mazda West Kendall, a division of Ocean Automotive Group, is South Florida’s newest Mazda franchise dealership. Ocean Automotive group is a state-of-the-art dealer group consisting of two Mazda franchises located in Doral and West Kendall, as well as a boutique luxury dealership also with two locations in Doral and Miami (right outside of Coral Gables). We are a family-owned business with over 30 years of automotive history, but we are innovating continuously – leading the way you do business with your local dealer.
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14000 Southwest 137th Avenue

Miami, FL

33186

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Showing 24 reviews

August 03, 2024

Lenny was amazing! The second I walked in and sat down with her she asked me what I was looking for and truly paid attention to my budget, concerns (went with an upside More

by Karina
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gilbert Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rosalyn Montanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lenny Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Ocean Mazda West Kendall responded

Good evening, Karina. We’re really glad to hear about your positive experience with Lenny and Gilbert. It's great to know that Lenny was attentive to your needs and budget, and made the car-buying process smooth and enjoyable. We're also pleased that Gilbert could clarify the financial details for you. We appreciate your recommendation and look forward to seeing you again in a few years for your next upgrade. We're always here whenever you need us. Drive safe!!

August 03, 2024

Muy agradecida con el excelente servicio de Eduardo , es comprensivo , paciente con los clientes y sobre todo muy profesional en lo q hace , recomiendo sus servicios no se van arrepentir , porque yo soy una More

by Neivytv811106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Alvarez Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Álvarez
Aug 03, 2024 -

Ocean Mazda West Kendall responded

Muchas gracias por compartir su experiencia cinco estrellas con nosotros. Estamos encantados de saber que Eduardo le brindó un excelente servicio. Nuestro equipo está dedicado a brindar la mejor experiencia posible a nuestros clientes y nos aseguraremos de transmitir sus amables palabras a Eduardo. Realmente apreciamos su recomendación y esperamos poder servirle nuevamente cuando necesite Servicio.

August 03, 2024

Muy agradecida con el buen servicio de Eduardo Álvarez Pérez , satisfecha con mi nuevo auto ,con su buen trato y su paciencia 🤗 recomiendo que se dirijan a Eduardo que no se van arrepentir , saldrán sati More

by Neivytv811106
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Alvarez Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2024 -

Ocean Mazda West Kendall responded

Nos alegra mucho saber que está satisfecho con su nuevo carro y el servicio que recibió de Eduardo. Es maravilloso saber que su buen trato y paciencia tuvieron un impacto positivo. Su recomendación significa mucho y nos complace que la amabilidad de Eduardo haya destacado para usted. Gracias por compartir tu experiencia y siempre estaremos aquí cuando nos necesites. Conduce con cuidado.

July 05, 2024

Does not provide answer to my question about price. That is not professional and not a good start either. More

by Oldngroovy57
Recommend Dealer
No
Employees Worked With
Mirella Diaz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Ocean Mazda West Kendall responded

Hello, Oldngroovy57. Thanks for your review and for bringing this to our attention. I'm sorry that your recent experience did not meet your expectations, and I welcome the opportunity to do whatever I can to resolve the concerns you included in your review. Be sure to get in touch with me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino Oferrufino@oceanautomotivegroup.com

Jul 09, 2024 -

Oldngroovy57 responded

The same person contacted me yesterday. She still hasn’t answered my question. You tell Mr. Garcia that he needs to train his sales staff better and more courtesy.

June 22, 2024

Bought a Miata from them, they were all very patient and helpful and were very happy to let me test drive as many different cars as I wanted with no pressure at all to buy it. Specially Lenny, my sales pers More

by anthonyfdez23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2024 -

Ocean Mazda West Kendall responded

Thank you for choosing Ocean Mazda West Kendall, Anthony. We're thrilled to hear that you had a positive experience with our team and that Lenny was able to assist you with finding the perfect car. We aim to provide exceptional service and ensure our customers feel comfortable during the buying process. We're grateful you shared your feedback, and we wish you many happy miles in your new Miata. Drive safely!!

April 25, 2024

JP was very thoughtful and explained the process thoroughly. The dealership was clean and welcoming! More

by Twana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Montanaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed
Apr 25, 2024 -

Ocean Mazda West Kendall responded

Thank you for choosing Ocean Mazda, Twana! It's wonderful to hear that JP provided a thorough and thoughtful experience during your visit. Our dealership strives to create a welcoming and clean environment for our customers, so it's great to know that was reflected during your visit. We appreciate your feedback, and we're always here to help whenever you need us. Drive safely!!

March 13, 2024

Lenny Medina was wonderful . She was not pushy like some people can be . She took her time to show us the car and explain everything . She was very professional and courteous . More

by evetteniko
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Medina
Mar 13, 2024 -

Ocean Mazda West Kendall responded

Thanks for coming to Ocean Mazda West Kendall and sharing your experience with Lenny Medina. We appreciate your comments and the ⭐⭐⭐⭐⭐ rating because we work hard to make sure our customers are well taken care of, so we're grateful you acknowledged Lenny and Ahmed as you did in your review. Enjoy your new Mazda and we're always here whenever you need us. Drive safe!!

February 29, 2024

Ocean Mazda West Kendall is a great dealership. They have professional and courteous sales people, managers as well as the finance personnel. JP/Juan was my salesperson. He was very knowledgeable a More

by Patriamiami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Miguel Mejia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmed. FINANCE
Feb 29, 2024 -

Ocean Mazda West Kendall responded

Thank you for choosing Ocean Mazda West Kendall, Patricia! We're thrilled you're happy with your new Mazda and that JP, along with our finance team, did an excellent job helping you through the car-buying process. We're fortunate to have customers like you who take a moment of their time to support us online with a five-star rating and insightful feedback so other people looking for a reliable Mazda dealership can learn what to expect if they come visit us too. We're always here whenever you need us. Enjoy your new Mazda and drive safe!!

Mar 01, 2024 -

Patriamiami responded

: )

February 29, 2024

He was very knowledgeable and help me get a car very fast . I'm happy and grateful for the service he provide mes More

by Miguel Diaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Miguel Diaz responded

Love the servive from Juan Navarro. I got a car the same day and was reliable

Feb 29, 2024 -

Ocean Mazda West Kendall responded

Good evening, Miguel. Thanks for choosing to come to Ocean Mazda West Kendall. We're thrilled to know that Juan provided you with excellent service and that you received your vehicle back the same day. We're grateful for your support online as well as that five-star rating so other people can learn more about our dealership. We're always here whenever you need us. Drive safe!!

February 27, 2024

Le voy a decir guau qué variedad que excelente servicio me siento dueño de un Mercedes que increíble realmente es el mejor servicio del mundo el video en 4K, realmente a todos los vendedores especialmente More

by Henry David
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Franklin Arrufat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Ocean Mazda West Kendall responded

Hola Henry. Realmente apreciamos que haya elegido venir a Ocean Mazda West Kendall para obtener su nuevo Mazda. Estamos encantados de que JP haya podido ayudarle y brindarle un excelente servicio. Trabaja duro para asegurarse de que todos sean tratados bien y disfruten cuando vienen a comprar un auto nuevo. Agradecemos el apoyo en línea de nuestro concesionario de automóviles y siempre estamos aquí cuando nos necesite. Conduce con cuidado.