949 Reviews of Ocean Mazda Roswell - Service Center
Slow Responsiveness It took 2 months to get an appointment scheduled. Ended up reaching out to Bobby Mack for assistance, who didn’t get credit for the sale. I dropped It took 2 months to get an appointment scheduled. Ended up reaching out to Bobby Mack for assistance, who didn’t get credit for the sale. I dropped off the car, with permission, the night before. At 3pm, I called to get a status — no call before my reaching out. Then, I had to call again at 4:30 because I still did not have a status. When I finally picked up the car, it would have been nice if they washed it — not sure how they fixed the scratch without washing it, but they took the time to show me the horsefly in my grill rather than clean it out. More
Super Efficient and polite Staff I arrived early for my appointment but the staff got me in after just a few minutes. Service was limited to just what was needed with no sales pitch I arrived early for my appointment but the staff got me in after just a few minutes. Service was limited to just what was needed with no sales pitch for unnecessary extras. Waiting area was comfortable with snacks, water and coffee provided. Overall experience was great! More
Excelente service Not only the car service but customer service were both excellent. I will recommend Mazda of Roswell. I have being going to this dealer/ service sin Not only the car service but customer service were both excellent. I will recommend Mazda of Roswell. I have being going to this dealer/ service since 2011.. More
Great service! I got a lot of work done in a short amount of time. They did a great job. The only reason this was a 4 and not a 5 is because it felt very transaction I got a lot of work done in a short amount of time. They did a great job. The only reason this was a 4 and not a 5 is because it felt very transactional. It doesn’t make much, but calling customers by name is a start. More
Great customer service I was able to schedule an appointment in two days which is much sooner than expected. The remodeled center looks awesome! I was able to be dropped h I was able to schedule an appointment in two days which is much sooner than expected. The remodeled center looks awesome! I was able to be dropped home and picked up, even though it was 20-25 minutes away. Nicholas told me exactly what they were planning to do to fix the A/C problem. More
good service, noticed incorrect statement on bill Car was serviced in a timely manner. Requested a particular airbag is be addressed and it was taken care of. However I did notice on the service she Car was serviced in a timely manner. Requested a particular airbag is be addressed and it was taken care of. However I did notice on the service sheet that "customer said battery was dead." This statement was not true. I would be concerned that the service department took it upon themselves to check the battery but used this false statement to do so. Not a good thing to do. Always will be checking my bill. More
Nice waiting area quick oil change The staff are friendly. The waiting area is clean equipped with a coffee maker snacks and bottles water. Got an oil change and replenished brake fluid The staff are friendly. The waiting area is clean equipped with a coffee maker snacks and bottles water. Got an oil change and replenished brake fluids in an hour. More
Excellent service. My car was recently in for an oil change and brake service. I received excellent service from Connor. I will request him in the future. My car was recently in for an oil change and brake service. I received excellent service from Connor. I will request him in the future. More
Very professional I have a 20006 Mazda 3. I love this car! Last week the sunroof stopped working when open. I called Mazda of Roswell and they fit me in ahead of the I have a 20006 Mazda 3. I love this car! Last week the sunroof stopped working when open. I called Mazda of Roswell and they fit me in ahead of the coming rain! Connor kept me up to speed with the progress of the repair and the cost. Thank you for the kind attention! More
Oil change and recall work Fast friendly service with a smile. It is a pleasure to have my 2017 Mx-5 serviced here. Show room renovations nearly complete and looking very nice. Fast friendly service with a smile. It is a pleasure to have my 2017 Mx-5 serviced here. Show room renovations nearly complete and looking very nice. More