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949 Reviews of Ocean Mazda Roswell - Service Center
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August 05, 2018
Bad billing for a car service I’ve been going here for car service for about an year or so. The last time i went there, I had a bad experience with respect to billing. The car serv I’ve been going here for car service for about an year or so. The last time i went there, I had a bad experience with respect to billing. The car service itself was great as always. No complaints there. Coming back to billing. When my wife left the car for 75K service due, an estimate for $273 was mentioned and she signed for it. But when the car was ready for pickup, an amount of $361 was due. But concerned, upon asking as to why there’s a $90+ difference, they tried to come up with some random explanations to justify that. However, upon speaking to another gentleman (who was really helpful and polite), was able to figure out the issue (partially) and reduce the billing up to $323. Still way more than the original estimate. He mentioned that the spark plug replacement (which is a part of 75K mileage service; should be inciuded per original explanation given to my wife prior to getting her to sign the initial estimate) was $30 and that it wasn’t a part of initial estimate amount. The polite service engineer was able to reduce the final bill to $323 apologizing for the wrong billing. I wasn’t pleased with how the other service people try to find reasons to justify the wrong billing rather than try to help the customers with genuine concerns. I’m now seriously thinking to go back to them. Very disappointed over the past experience. More
by Mazdalover
Verified CustomerEmployees Worked With
James Selvaggio, Connor Taylor
August 05, 2018
Great Service John provided great service for my Mazda CX-5! I will happily return from my future service needs, parts, and sales thank you so much, Bruce John provided great service for my Mazda CX-5! I will happily return from my future service needs, parts, and sales thank you so much, Bruce More
by BRUCEGBRIDGES
Employees Worked With
John Carney
August 04, 2018
Customer service here is above and beyond I bought a brand new car here so, I went there to get my first oil change done (it’s FREE). The service staff was very friendly. The service was done I bought a brand new car here so, I went there to get my first oil change done (it’s FREE). The service staff was very friendly. The service was done quickly. They did oil change and a full inspection in less than an hour. When I drove Honda, it took me 2h at Gwinnett place Honda. I also bought all weather floor Matt. It was an easy buy. Good price, good quality, and John (Part stats) even offered to help me put them in my car. I also got my car washed and vacuumed for FREE!! So I’m very impressed by their quick service, friendliness, kindness, the above and beyon customer service of their staff. They treated me like a value customer. There was a misunderstanding happened but Charlie service manager stepped in and made everything right. I know that all the service centers will not be perfect but Mazda of Roswell service team responsible for the inconvenience they caused to customer. So they gave me sense of trust that they will always fix problem and improve their customer service. I would recommend to everybody to get a car service at Mazda of Roswell. More
by SassyMazdaGirl
Employees Worked With
Other Employees :
John Carney, James Selvaggio, John Constanino, David Sanderson, Thomas Kunz, Aliyah Taylor, Charlie Maldonado, Connor Taylor
August 03, 2018
Great Service I have a problem with my battery and the service team accommodate my vehicle without appointment to ensure I’m able to go work, thanks for your help I have a problem with my battery and the service team accommodate my vehicle without appointment to ensure I’m able to go work, thanks for your help More
by rodgar26
Employees Worked With
Connor Taylor
August 02, 2018
Timely...Accomdating of urgent & unexpected service need. Accomdating urgent and unexpected Service Need. I purchased a service warranty with my used vehicle and the majority of the service was covered und Accomdating urgent and unexpected Service Need. I purchased a service warranty with my used vehicle and the majority of the service was covered under that. More
by HOLLA2Y
Employees Worked With
Charlie Maldonado, Connor Taylor
July 31, 2018
Conner was great to work with. I will return for sure. Conner was great to work with. The dealership was very clean and everyone I encountered was courteous and professional. They e I will return for sure. Conner was great to work with. The dealership was very clean and everyone I encountered was courteous and professional. They even repaired my tire at no charge. More
by JOHNFSMITH2240
Employees Worked With
Connor Taylor
July 31, 2018
My service rep Nicholas was AWESOME! My service rep was very professional and personable, he placed me in a nice temporary vehicle, assured me that everything would be taken care of! Nich My service rep was very professional and personable, he placed me in a nice temporary vehicle, assured me that everything would be taken care of! Nicholas is a great asset to your company! More
by rhonda.barksdale
Employees Worked With
July 30, 2018
replace motor on front driver window Pricing was what I would expect. it did not take as much time as I thought. I was pleased with both the service and the staff Pricing was what I would expect. it did not take as much time as I thought. I was pleased with both the service and the staff More
by Nuke
Employees Worked With
Connor Taylor
July 29, 2018
Service Support The Roswell Service staff have always treated me to excellent service and customer support. Recently on extreme short notice I was provided emergency The Roswell Service staff have always treated me to excellent service and customer support. Recently on extreme short notice I was provided emergency service. My thanks and appreciation to the fine management and staff of the service department. Special thanks to John for his attention to my needs in a pinch. Paul B. Williams More
by JTRANEPBW
Employees Worked With
John Carney
July 27, 2018
Excellent They were very helpful. Thanks for giving me excellent service and helping me patch my tire. I'm also a big fan of the renovation. They were very helpful. Thanks for giving me excellent service and helping me patch my tire. I'm also a big fan of the renovation. More
by Jackson.V
Employees Worked With
Other Employees :
John Carney, David Sanderson, Aliyah Taylor, Charlie Maldonado
