Ocean Mazda Roswell - Service Center

Took care of everything Nick went above and beyond in ensuring some warranty work was taken care of, and that my concerns were fully addressed. I have always had positive ser Nick went above and beyond in ensuring some warranty work was taken care of, and that my concerns were fully addressed. I have always had positive service experiences at Mazda of Roswell, it's been a breath of fresh air compared to experiences with other brands and their service departments. More

Easy service Came in for the 25k service. Basically oil change, tire rotation, and the usual inspections. Air-filters needed replacing. No biggie. Done and done. M Came in for the 25k service. Basically oil change, tire rotation, and the usual inspections. Air-filters needed replacing. No biggie. Done and done. My appointment was last Saturday, and I was in and out in under an hour. Perfect. More

Beyond Satisfied Mazda of Roswell did an AMAZING job investigating my leaking car. While another dealership brushed it off and said they didn't see an issue, Roswell M Mazda of Roswell did an AMAZING job investigating my leaking car. While another dealership brushed it off and said they didn't see an issue, Roswell Mazda did a thorough investigation to find the source, the seal on the windshield and fixed it in a timely manner. They have won my satisfaction and I will be dealing with them from now on! More

Oil change / tire rotation This was my first experience at the service center. I was very pleased with the quick and attentive service when I arrived to get my oil changed. I wa This was my first experience at the service center. I was very pleased with the quick and attentive service when I arrived to get my oil changed. I was pleasantly greated and shown to the waiting area. The service took a little over an hour. The waiting area was clean and comfortable. When my car was completed and I was taken back to my vehicle, my car STUNK!! There was a terrible odor that was not there when I dropped my car off. It smelled like some either had a bowel movement or passed gas in my car!! I had to roll all the windows down to clear the smell out of my car!!! I was going to immediately return and ask why my car smelled but the service department was closing for lunch. More

These guys ALWAYS take care of me From the purchase, to service - these guys are THE most honest people I have ever experienced in my entire life. They have made a LIFETIME customer of From the purchase, to service - these guys are THE most honest people I have ever experienced in my entire life. They have made a LIFETIME customer of me. The salesman, the sales manager, the finance guys, the service guys. I have never in my life been so pleased. Every time I walk in the door I have that feeling that usually comes with the car industry, "someone is going to take advantage of me. They're going to sell me something I don't need. Service is going to cost way more than it should." And I CONSTANTLY leave saying, "Wow. They treated me better than I have ever experienced. They were honest. They were fair. They didn't try to get one over on me." Naturally it happens so much that I rarely (if ever) get that anxiety walking through the door. I mean - as long as this continues they truly have earned a lifetime customer of me. Thank you Mazda of Roswell!. Aaron in Sales, Louis in Finance, John & Nicholas in Service. YOU GUYS ROCK!!! More

Nick was professional,thoughtful and showed lots of care. Nick was great from the get go on this car nightmare of mine. I didn't take it to them like I should have, and usually do because of time constraints. Nick was great from the get go on this car nightmare of mine. I didn't take it to them like I should have, and usually do because of time constraints. So a few days after my car had been," fixed," by another place and $2500 later, my transmission started slipping when I was taking the kids to school.Called Nick & he quickly put my mind at ease and told me not to worry. Asked me if I thought it was safe to drive it there or should he send help and get it towed. We agreed it could drive it if i didn't push it too much. He said he'd have a curteousey car waiting for me when I arrived and that he would get it in as soon as a spot opened up in his schedule. That way I could get to work and take care of things. As promised when I arrived Nick already had the paperwork started and a rental ready for me when I go there. I was in and out in 15 minutes and off to work. Nick contacted me the next day to let me know that the other shop had messed up the work they did and that's why my transmission was slipping. He said I would need to contact the other shop and let them know what had happened. He even emailed me exact descriptions of what the tech found and what needed to be done so I was adequately prepared to let the other shop know what had happened and what Mazda had found. Nick told me what my rights were as a consumer and how to protect myself in this tough situation. Thankfully the other shop was great about the mess up and did what they should in this situation, but I honestly think it was thanks to Nick's guidance and detailed email on what was wrong that made this happen. Nick is an awesome service advisor with a talent for great customer service & a genuine demeanor. I'm so thankful he & the techs at Mazda Of Roswell have my back everytime. As a single mom & small business owner I highly recommend them. More

Always quick and efficient I had a quick, efficient service appointment for my Mazda! Everyone is always friendly and the new waiting area is very nice. I also love the ease of I had a quick, efficient service appointment for my Mazda! Everyone is always friendly and the new waiting area is very nice. I also love the ease of scheduling/rescheduling appointments online. More

Too expensive compared to other options They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a reca They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a recall repair. By comparison when Kauffman tire did this for me they didn’t even charge me because they said it was so little effort to clean and reattatch the plug. Because I feel like they overcharge I have never used this dealership for actual services after the first time this happened and cannot recommend them. More

Excellent service Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you More