Ocean Honda of San Juan Capistrano

The call-center who handled my initial call did not manage at all. It would be better to have a direct line into the local service rep rather than publishing a phone number for a call center that does manage at all. It would be better to have a direct line into the local service rep rather than publishing a phone number for a call center that does not know how to handle inquiries. Once I started dealing with the service rep, I had a fantastic experience. More

We had a great experience at Ocean Honda. Vahid was our sales rep and was very accommodating to our needs, and schedule. Our intension was to purchase a new Passport Trailsport Edition to rep Vahid was our sales rep and was very accommodating to our needs, and schedule. Our intension was to purchase a new Passport Trailsport Edition to replace our old CRV. They did not have our color on site but quickly located one which Vahid picked up himself from another location. We ended up ringing the bell and leaving with a beautiful new car. More

Service was out standing Felix was great he always kept me up date on my vehicle I have no complaints at all me up date on my vehicle I have no complaints at all More

Michelle was amazing to work with. She was patient and accommodating in every way. The sales manager was great too. The entire experience was fantastic and I’m so happy we chose that l She was patient and accommodating in every way. The sales manager was great too. The entire experience was fantastic and I’m so happy we chose that location for our Honda purchase. More

The person scheduling my appointment was a bit pushy. I liked the sales manager and the choice of sales person. The new car I originally test drove was not washed and dirty outside and after the deal e I liked the sales manager and the choice of sales person. The new car I originally test drove was not washed and dirty outside and after the deal ended up with roof damage. I waited for a replacement after making the deal which could have been avoidable. The dealership itself could use some updating as the buyer chair I sat in with Mike was quite worn and no one would have it in their home. While waiting someone at the dealership could have gone over the dash system and electronics or asked me if I wanted a review. After I self taught myself I began really falling in love with my purchase. I think I did OK on my trades but could have done 1000 better on the Elantra. I liked that I was listened to and the process of buying went well time wise. I give sales 5 stars however I give the dealership 4 stars overall. More

Such great and informative reps, they explain everything possible when asked and are kind all around. Mike has always been beyond helpful with every experience at honda. possible when asked and are kind all around. Mike has always been beyond helpful with every experience at honda. More

Christian Delauro has always taken care of me in professional, friendly manner that has me coming back for more than 15 years professional, friendly manner that has me coming back for more than 15 years More

Good experience with the service department and service advisor Christian Delauro. Friendly and efficient service advisor Christian Delauro. Friendly and efficient service More

Great team of professionals. The entire purchasing process was handles with the customer in mind. Great place to buy a car. The entire purchasing process was handles with the customer in mind. Great place to buy a car. More

Great service, Brandon is always helpful, good space to work while waiting for service to be done. work while waiting for service to be done. More