Ocean Honda of Brockton - Service Center

For my first ever visit Frank was very welcoming worked efficient and effective and had great customer service! efficient and effective and had great customer service! More

Jovan Jean Louis is the best. His customer service skills are impeccable. He kept me informed throughout the whole process while I was at the dealership. You're lucky to have him. His customer service skills are impeccable. He kept me informed throughout the whole process while I was at the dealership. You're lucky to have him. More

My car was dropped off with no codes…when picked up have a code and 4 things that need attention/to be done, when I asked bout code was told not to worry about codes they automatically come on when they res a code and 4 things that need attention/to be done, when I asked bout code was told not to worry about codes they automatically come on when they reset the oil %. Not the case, my car needs attention and I have to be inconvenienced by dropping off again. This did not have to happen could have been addressed same day! More

Fast, efficient and friendly. Ben is always helpful in explaining the services I need on my car Ben is always helpful in explaining the services I need on my car More

The team did a great job so living the issue with my can in a reasonable time in a reasonable time More

Emily is the best hands down! ! Will go to her every time! Have bought a few cars from her! ! Will go to her every time! Have bought a few cars from her! More

The customer service has gotten worse over the years. The staff needs better training. When I called to schedule an appointment for service, I was passed along to five people before I finally got someon The staff needs better training. When I called to schedule an appointment for service, I was passed along to five people before I finally got someone that could get me an appointment. Then when I came in for my appointment and asked for a service that they have on their website, the representative had no idea what I was talking about and I had to show them on my phone. I also gave the representative a $75 off coupon to take off my total, but they only took off $20 and I had to point out the mistake. After everything got rectified the representative is supposed to go over the paperwork with the customer and show what work was done, and what services I might need in the future, that never happened. Lastly, the service reminders on my Honda app that I had serviced, are still showing up as being overdue on my phone. I would still go here to have my car fixed by the technicians, but just be sure on what you need before you go in so that you can relay it to the representative, and double / triple check that they are entering it into the system correctly. More

Everyone was great last minute oil change called for appt got one within minutes. Did wait a little bit for it to be done but overall pleasant experience got one within minutes. Did wait a little bit for it to be done but overall pleasant experience More

I would not recommend this dealership to anyone. The service wasn’t good. This is the 2nd time I’ve had a problem with Ocean. The technician left greasy fingerprints everywhere, over filled my engin The service wasn’t good. This is the 2nd time I’ve had a problem with Ocean. The technician left greasy fingerprints everywhere, over filled my engine oil and left the cabin air filter compartment open because I declined to have it replaced. Never going back! More

Terrence C was very helpful & informative about services that I may need. He was very nice & professional ! that I may need. He was very nice & professional ! More