Ocean Honda of Brockton

Avoid this dealership. Management runs a misleading advertising campaign to purchase your car. The marketing email says: "We need to acquire several pre-owned vehicles by Management runs a misleading advertising campaign to purchase your car. The marketing email says: "We need to acquire several pre-owned vehicles by May 25, 2022, for our annual Memorial Day Sales Event. According to our sales and service records, your Honda ********** meets the parameters for this first-ever Original MSRP BuyBack Program." I called the dealership twice and the salesperson confirmed with one of the sales managers that the offer is valid. I then drive to the dealership just to hear them say, your vehicle is in excellent condition, but it is not one of the models we want. But, the email was personalized to my specific vehicle and referenced its service record! The next line from the GM was priceless: "you did not read the fine print" so we will offer 45% less for the car than what we said on the phone. The way the comment was delivered makes it appear that this is a routine tactic to get people to come to the dealership and then not honor the pricing. I read the advertisements and there was no fine print. Do not trust this management team. More

Ocean Honda of Brockton sold me a vehicle. When it was time to get my brakes done, my mechanic was shocked to see that my tires had different size rotors on the them and that only one was the When it was time to get my brakes done, my mechanic was shocked to see that my tires had different size rotors on the them and that only one was the correct rotor. On one of the tires the brake pads didn't even fit on the rotors. OCEAN HONDA OF BROCKTON PUT ME AND MY FAMILLY IN DANGER, AND THEY DON'T SEEM TO CARE. I WOULD NEVER RECOMMEND ANYONE TO GO TO THEM FOR ANYTING!!! More

Ocean Honda is amazing. Brandon Soto helped my granddaughter purchase a 2022 Honda Accord Ex L. Jason helped get it to Brockton and Herbe made sure all the paperwork and loa Brandon Soto helped my granddaughter purchase a 2022 Honda Accord Ex L. Jason helped get it to Brockton and Herbe made sure all the paperwork and loan and insurance were all in order. Excellent experience! Then Brandon went through the car and explained everything to my granddaughter! Thank you so much!! More

These employees are untruthful , they are not honest be alerted when you are buying or dealing with them started from sellers to finance they’re a bunch of xxxx!!!!! alerted when you are buying or dealing with them started from sellers to finance they’re a bunch of xxxx!!!!! More

Was quoted one price over the phone for parts and labor. Scheduled an appointment. Once i was at the dealership. I was then quoted a price of $400 more i understand prices may change but i described in deta Scheduled an appointment. Once i was at the dealership. I was then quoted a price of $400 more i understand prices may change but i described in detailed what needed to be done and what part i needed. Don’t know if the service advisor was trying to take advantage of me because I’m a woman. But i have automotive industry experience. Won’t be coming back for service. More

Carly was very helpful for what we were looking for. Was right to the point with us! Didn’t try to push us into something we weren’t interested in! Respected our opinion and listened to what we needed. T right to the point with us! Didn’t try to push us into something we weren’t interested in! Respected our opinion and listened to what we needed. Thanks Carly we love our new car!!!!!! More

BUYER BEWARE. When I was picking up the car and at the business office, this dealer tried to charge me $2,000 over my quote. Part of that was for the 5 year maintenance plan that I had told the salesman business office, this dealer tried to charge me $2,000 over my quote. Part of that was for the 5 year maintenance plan that I had told the salesman I didn't want and who knows where the other $500 was from but it was taken out too. The communication was also terrible. I was given a VIN number of a car that was on it's way to them for us from a swap and the day I was supposed to pick it up they called and said it was sold to someone else by the other Dealership. They were able to get us another car but it didn't feel right. The salesperson also was convinced that the CRV Hybrid had a spare tire which it didn't. He needs more training and to learn more customer service skills like communication with your customer. There was no negotiating price as there are few of these available. More

The one star rating courtesy of a very rude saleswoman - Michelle who had no interest whatsoever in offering a test drive, had to be asked about CRV features and lacked basic customer-friendliness. Not ver Michelle who had no interest whatsoever in offering a test drive, had to be asked about CRV features and lacked basic customer-friendliness. Not very often do you get a customer who knows exactly what he/she wants - in my case, i knew i needed a White CRV. all i would have expected Michelle is to walk me through the car and it's features, offered a test drive and get the deal done. Instead, i had to drive the conversation, ask for very basic details - almost like a question-answer session. Very disinterested! More

My father was in the market for a new vehicle, so I did some searching and picked Ocean based on reviews - including the negative ones because its important to me to see what common issues a place has and some searching and picked Ocean based on reviews - including the negative ones because its important to me to see what common issues a place has and there was nothing unusual going on here, and the positive reviews all lined up with the experience that we were hoping for. I called Michelle McBride on Saturday and set up a test drive for today. She was very responsive before we got there and took time to ask questions to determine which vehicle would be the best fit for my father. Michelle was informative and patient, and answered all of our questions in detail. She saved him a lot of money by offering him a vehicle that met his exact needs (with a few nice other features). Absolutely fantastic service We then met with Leo Batista in finance after my father picked a car, and he went through all of the financial details line by line. He was very pleasant also! I asked so many questions (sorry Leo), and answered them all in great detail, and was able to provide us with the additional & exact information we needed regarding the finance issues on the vehicle he traded in There are no gimmicks here, no hidden anything, and no pressure to buy something more expensive, or to buy any unwanted add ons. We were presented with the options and information on all of them, and then took it from there. My father was able to get everything he wanted and then some, with a lower payment, and a phenomenal rate. Left the same day in just a few hours! The customer service was outstanding. If you are looking for a new Honda go to Ocean and ask for Michelle & Leo! - Ross & Amy Hymon More

My car shopping experience at Ocean Honda was top notch! We were greeted as soon as we entered the dealership, the car I wanted to test drive was ready and waiting for my appointment, and the staff were all We were greeted as soon as we entered the dealership, the car I wanted to test drive was ready and waiting for my appointment, and the staff were all friendly and knowledgeable. Angel was extremely helpful throughout the entire appointment, answered all of our questions, and we enjoyed chatting and laughing with him while we waited to meet with the finance department. From start to finish this appointment surpassed my expectations and I am happy to have purchased my new vehicle from the team at Ocean Honda! More