Ocean Honda of Brockton

Lovely customer service. The employees at ocean Honda are very welcoming. You can tell they were really there to help get into a vehicle. I would recommend ocean Honda of Bro The employees at ocean Honda are very welcoming. You can tell they were really there to help get into a vehicle. I would recommend ocean Honda of Brockton l. More

Emily Maddron of Brockton Honda is by far the best car salesperson I’ve met in 25 years. We saved thousands and likely weeks of painful auto shopping because of her and her manager. They worked into the n salesperson I’ve met in 25 years. We saved thousands and likely weeks of painful auto shopping because of her and her manager. They worked into the night on a Friday despite family needs so we could drive our new car home. A salesperson has to know her customer, represent her employer and yet be discreet, shrewd AND authentic at the same time. Emily excelled on every front. An extraordinary professional well supported by an insightful manager. 9/29/2023 More

These folks wrote the book on a good dealership service scam. Schedule your appointment online weeks in advance. Get you in the door. Not have the parts in stock that they need even though you were expl scam. Schedule your appointment online weeks in advance. Get you in the door. Not have the parts in stock that they need even though you were explicit in the work to be done in advance. Bait, switch, and triple your cost for no difference in labor & parts. Maybe even add a few 'Services' that aren't REALLY needed so they can get more money out of you. They will offer you a complimentary water (that is exciting) and even a LIFT (I wonder where that hidden cost comes from...). They are not transparent at all. Each part gets an hour of labor assigned to it. Even if that labor is "take part out of box and put it next to other part." Once you call them on their xx, they "Find a coupon" that can reduce cost. Lipstick on a pig. I would not recommend this place to my enemies, neverminded friends and family members. I see Ocean Honda going the same route as all of the other previous owners of this location. Bought by some other company trying to make this location work. More

I bought a vehicle on August 5th 2020. I negotiate the term of my extend warranty at the purchase of my car.  The following day, on August 6th 2020 the dealership called me while I was at I negotiate the term of my extend warranty at the purchase of my car.  The following day, on August 6th 2020 the dealership called me while I was at work and they told me that the credit Union that was supposed to financed me, didn't accept to finance my car. They told me that they were able to find another bank that was willing to finance my loan for the purchase of the vehicle. They told me that I need to come immediatly to the dealership to sign new paperwork only for the financing but nothing else would change about the terms of the sale. They draft a new warranty contract without my consent and without my knowledge. They told me that it was still  the same terms that I negociate the day before but it was a complete different coverage. In February 2023, I started to experience  mechanical issues with the car. When I went to dealership to have the car fixed, this is when I stumbled on that new warranty contract. I find out that my coverage was already over since 2022. Also find out that I had the basic coverage which is not what I negotiate with them, in fact, the coverage I requested was a 5 years terms that would expired August 2025 which covers any engine related problems,  transmissions related problems and electrical problems. It was the platinum coverage, not the basic coverage. The day of the closing of the sale, All the papers that they handed me were all dated from August 5th in order for me to not realize that they defrauded me by switching my coverage on my warranty contract. They are dishonest. More

Very satisfied and highly recommend Ocean Brockton. Great experience in purchasing my car. Sean was very knowledgeable and quite patient with all my question. Just really nice people! Great experience in purchasing my car. Sean was very knowledgeable and quite patient with all my question. Just really nice people! More

Best dealership hands down! Just got my 8th lease from them and couldn’t be happier. Thank you again Ed for getting this done so quickly and getting me the vehicle I was looking Just got my 8th lease from them and couldn’t be happier. Thank you again Ed for getting this done so quickly and getting me the vehicle I was looking for! Will definitely be returning when I’m ready for my next vehicle. More

I am beyond satisfied with this location! Highly recommend! Go now! I couldn't be more happier! Highly recommend! Go now! I couldn't be more happier! More

I purchased a car from Ocean Honda of Brockton, which I sold; when it was time to receive a refund for my gap insurance I was led on a goose chase between them and Honda financial services. A lot of avoida sold; when it was time to receive a refund for my gap insurance I was led on a goose chase between them and Honda financial services. A lot of avoidance, no return emails and many lies about how to get my refund. The supervisors are for show, they do not help at all. They are condescending and unprofessional. They changed their storylines so many times that I could not keep us for a miserly $500 refund. More

I have never dealt with a dealership as bad as ocean Honda. My vehicle purchase in 2021, was nothing but a head ache. I had nothing but problems with this dealership. I brought the car back to them 5 ti Honda. My vehicle purchase in 2021, was nothing but a head ache. I had nothing but problems with this dealership. I brought the car back to them 5 times for them to figure out the transmission was bad. Never had loaners when in my service agreement it stated I was to have one for service so it would put me in bad situations to get to work. But they have no problem giving customers loaners for months on end for a vehicle they are purchasing THAT WASN'T EVEN ON THEIR LOT! MINE WAS! At the end when I finally got rid of the car, they were lying, and being dishonest about a lot of money that was suppose to be given to my finance company even my finance company now doesn’t want anything to do with them! Shop somewhere else NOT THIS STORE DO YOUR SELF THE FAVOR! I knew I should’ve listened to people who told me to stay away from them if only I listened! I will NEVER shop there again! More

Avoid this dealership. Management runs a misleading advertising campaign to purchase your car. The marketing email says: "We need to acquire several pre-owned vehicles by Management runs a misleading advertising campaign to purchase your car. The marketing email says: "We need to acquire several pre-owned vehicles by May 25, 2022, for our annual Memorial Day Sales Event. According to our sales and service records, your Honda ********** meets the parameters for this first-ever Original MSRP BuyBack Program." I called the dealership twice and the salesperson confirmed with one of the sales managers that the offer is valid. I then drive to the dealership just to hear them say, your vehicle is in excellent condition, but it is not one of the models we want. But, the email was personalized to my specific vehicle and referenced its service record! The next line from the GM was priceless: "you did not read the fine print" so we will offer 45% less for the car than what we said on the phone. The way the comment was delivered makes it appear that this is a routine tactic to get people to come to the dealership and then not honor the pricing. I read the advertisements and there was no fine print. Do not trust this management team. More