Ocean Honda of Brockton

It was a pleasure to do business with the sales consultat Sam Casseus. This is my 2nd Honda purchase and i have nothing to complain about. Sam Casseus. This is my 2nd Honda purchase and i have nothing to complain about. More

Initially our experience was positive, however it declined very fast. Noone ever answers their phone or returns phone calls. They do not follow through with what they promised to do. My husband wa declined very fast. Noone ever answers their phone or returns phone calls. They do not follow through with what they promised to do. My husband was in yesterday looking for our fourth Honda. Mike Martinez promised him a fair price and my husband drove back from the Bernardi dealership in Natick at the request of Mike. When he got to Brockton the price that they were offering were not in the range that we were looking for. This was my husbands second trip to the dealership yesterday. They were trying to take advantage of our situation that we needed a new car quickly. These types of antics are what give car salesman and dealerships a bad name. Also, some additional advice is to never by the extended car warranty or GAP insurance. A complete waste of money. If you ever have to get your money refunded like we did since our car was totaled two weeks after we purchased it. It is a painful process. Again, everyone tells you something different and they hold your money hostage. We will never be back. More

Very pleased with my overall buying experience. Jim was extremely helpful and informative, very well versed with his knowledge and salesmanship. I would recommend to anyone. extremely helpful and informative, very well versed with his knowledge and salesmanship. I would recommend to anyone. More

Ifyou buy a vehicle here you will regret it!! Go to weymouth honda I wish I did. They do not stand by their word and when it comes to servicing your vehicle they are crooks. My wife and 4 year old wait weymouth honda I wish I did. They do not stand by their word and when it comes to servicing your vehicle they are crooks. My wife and 4 year old waited almost 3 hours a week ago for an oil change.they cancelled the free car washes they promised and my vehicle with 30 thousand miles which hasn't even wore out a pair of brake pads yet was told for 215 dollars they would turn my rotors.what a great deal that is, I can buy brand new ones cheaper than that. More

My lease was coming to an end and Bernardi's reputation on excellent customer service, family oriented dealership, and value of product were just a few of the reasons I chose to shop at this dea reputation on excellent customer service, family oriented dealership, and value of product were just a few of the reasons I chose to shop at this dealership for a new Honda lease. I am very glad that I ended up at this dealer they treated me with respect and really listened to what I wanted in a vehicle instead of pushing the latest deal. It is all about the customer at Bernardi. I will definitely recommend this dealer to my friends. Joanne Costa More

Let me say that this is the first time in my life that I am writing a review and of all things for a dealership. Yes! THE COSTUMER SERVICE IS AMAZING! The team of people I had literally just rocked. Lunel w am writing a review and of all things for a dealership. Yes! THE COSTUMER SERVICE IS AMAZING! The team of people I had literally just rocked. Lunel was our sales rep who was extremely informative, very patient, and asked all the appropriate questions and answered all of our questions and concerns. We felt very comfortable and relaxed because Lunel broke that stereotype for all salesmen that we hated. My husband loves his new car and we would recommend Lunel to anyone. We also worked with Chris in the finance department which went above, above and beyond to help with the financing. Loved his energy! At the end, my husband was even more impressed with Lunel because he sat with us in the car to help with personalizing/setting up the electronic system and summarized the maintenance. I will not go anywhere else to buy a car and most definitely will tell everyone to see Lunel at Bernardino Honda. Also, it's a great place to get your car serviced because there is a lounge area and a small diner to eat. Thank you Lunel, Chris, Mike for everything!! More

We wanted to purchase a safe reliable car while trading in our 2005 Jeep. The staff was very friendly, not pushy, and easy to work with. While they were inspecting my Jeep for it's trade in value they comp in our 2005 Jeep. The staff was very friendly, not pushy, and easy to work with. While they were inspecting my Jeep for it's trade in value they comped our lunch at the diner located in the dealership where we enjoyed a great burger. This was our first time purchasing a new car and Jim (sales agent) helped us stay within our budget and managed to get us everything we wanted in a car under budget! The dealership is about an hour away from my house but I will absolutely make the drive to buy my next car from them. More

Jim Roane and Michaerl Martinez made my shopping experience more than I anticipated. Last year, I received very bad service to a point. I was insulted and yelled at by Sean (not sure of last name) experience more than I anticipated. Last year, I received very bad service to a point. I was insulted and yelled at by Sean (not sure of last name) while trying to get information as to when we would be going into see the Finance Rep. No one from the Management team addressed or even cared that I was spoken to in this manner. It was a busy day, but no matter whjat, I should of never been treated so poorly. If it wasn't for my wife we would of walked out. On Saturday 9/28, my wife came in for an Oil Change. Whle I was waiting I ran into your sales rep Jim Roane. He greeted me respectively and was so accomodating. I was not in the market for a new car, especially not one from Bernardi. However, Jim blew away stigma of a car salesman. He treated me as I would want to be treated, with honesty and respect. He should be your model for all new reps hired at Bernardi Honda. Needless to say my shopping experience was a pleasure. Thanks to Jim and Michael Martinez your General Sales Manager. He to knows how to treat prospective clients. So you are very lucky to have these guys working for Bernardi. Koodos to them both. Joe Wallace, Weymouth MA. More

This was our first visit to Bernardi Honda to purchase a new car for our daughter. Overall, I was very impressed with the dealership. It was a friendly, comfortable atmosphere with the openess of the spac new car for our daughter. Overall, I was very impressed with the dealership. It was a friendly, comfortable atmosphere with the openess of the space, the cleanliness, the diner, balloons, a children's space, etc. It is definitely geared to appeal to the customer experience. Our salesperson was Jim Roane. He is a professional in every manner, respectful, answered all our questions, gave us his full attention, and is committed to delivering customer service excellence. Negotiating the sale was painless and stress free. I felt like we got a reallly fair deal. We had a scheduled appointment at 3:00 at another dealership. I am sure we could have negotiated the same price, but decided to make the deal with Bernardi because we liked working with Jim. We felt like he wasn't giving us lip service and would continue to be available for questions or assistance after we walked out the door. Wewanted our daughter to have this experience in case she had questions about the car. More

It was my first time buying a car from a dealer, and felt I needed to be "on guard" given what others had told me about dealerships. However, I had a very pleasant experience at Bernardi Honda-Brockton. I ha I needed to be "on guard" given what others had told me about dealerships. However, I had a very pleasant experience at Bernardi Honda-Brockton. I had just arrived from another place where, despite calling 40 minutes in advance to make sure the car I was interested in was available, I was told upon arrival that "it was not ready for viewing" so "please come back Monday". I was very upset (had taken the day off from work for this), but luckily I had made an appointment at Bernardi as well. I was greeted very politely by Jim Roane, and from there on everything went smoothly. The car was parked a few steps away from the building (a pretty impressive place, btw) and it drove nicely on the test drive. I was treated to a nice breakfast while waiting for the business end of the sale (the wait was a bit longer that I would have wished for, but in the end it didn't matter that much) and then introduced to Sonny, a nice and friendly person, with whom I spent the rest of my time there signing papers and sharing a lunch (again, on them). And, as important: the price I got for the Toyota RAv4 was pretty good! I definitely recommend this place, especially for "newbies" like me. More