Ocean Honda of Brockton

My salesman, Jim Roane, was great. He was courteous, cordial, helpful, and knowledgeable. I would go to him again for a car without hesitation. As for my experience in the Business Office, I was not h cordial, helpful, and knowledgeable. I would go to him again for a car without hesitation. As for my experience in the Business Office, I was not happy. I felt I was being held hostage. I was there for nearly 3 hours. He tried to sell me on maintenance and gap insurance. I did not want this and kept insisting I was not interested. Finally I told him I wanted to talk with my insurance agent. She said she did not feel I needed this due to our driving record so again I said I did not want it. He said he was very surprised that my insurance agent did not recommend it. Enough. With that, we got up and left. I was so exhausted from this ordeal I had to come home and rest. Because of Jim Roane, I would go back but would refuse to sit in the business office again for three hours. What a turn off. More

I chose Bernardi Honda of Brockton because I wanted a dealership closer to home than my previous route 1 dealership. It did not disappoint. I started online and got a quote. When I came in, Sam took o dealership closer to home than my previous route 1 dealership. It did not disappoint. I started online and got a quote. When I came in, Sam took over and handled all the details, including a test drive. There was no haggling and I was happy with my purchase. Exactly the way I wanted it to go. Looking forward to using Bernardi for recommended services. More

We have been loyal customers for over 20 years of another Honda dealership. We decided to visit Bernardi Honda for our recent purchase. Sam Casseus won us over with his professional, knowledgeable, and Honda dealership. We decided to visit Bernardi Honda for our recent purchase. Sam Casseus won us over with his professional, knowledgeable, and curteous manner. We were treated fairly and respectfully by all members of the Bernardi Honda team. We agree with their slogan, Bernardi for Now, Bernardi for Life. More

James Roane salesman very helpful,knew his product and was easy to speak with regarding what I was looking for. He worked with me and together we found exactly what I was looking for at a reasonable rate. was easy to speak with regarding what I was looking for. He worked with me and together we found exactly what I was looking for at a reasonable rate. Keith, financial person, very helpful with explaining financial paperwork and worked to get me the best percentage rate possible. Thank you both for being professional and helpful. More

This salesman goes above and beyond to please his clientele. There is never any high pressure, he always had a smile on his face and would do whatever it took to please me. Not only did I get a g clientele. There is never any high pressure, he always had a smile on his face and would do whatever it took to please me. Not only did I get a great deal from the dealership, Sam came in on his day off picked me up at my house, drove me to the dealership, trained me on the operation of my new car which is like a computer, and took the time and effort to make sure that I was satisfied every step of the way. Everyone in the dealership came by to introduce themselves after the sale and to confirm my pleasure of dealing with them. I will definitely be recommending Sam Casseus and Bernardi Honda of Brockton to my friends and acquantices. More

Jim was very helpful and understanding. Sometimes you go to dealerships and the sales person makes you run the other way. Working with Jim had the exact opposite effect. I would certainly recommend Bernardi to dealerships and the sales person makes you run the other way. Working with Jim had the exact opposite effect. I would certainly recommend Bernardi to my friends and family and would tell them to ask for Jim! More

I strongly recommend that if you want to purchase a vehicle this is the place to go. I was fortunate that Bill Goodwin helped me in making my decision. He has made himself available whenever I have a q vehicle this is the place to go. I was fortunate that Bill Goodwin helped me in making my decision. He has made himself available whenever I have a question. I have dealt with Boch , Herb Chambers in the past and find that Bernardi will be recommended to all of my friends. Extremely happy customer More

I drove in with a 2002 Toyota Camry showing 171,000 miles. I had just spent $2,000 on keeping it running. But after three stall-outs that left me stranded, I was ready for a new vehicle. Sam Casseus miles. I had just spent $2,000 on keeping it running. But after three stall-outs that left me stranded, I was ready for a new vehicle. Sam Casseus was helpful, patient, and knowledgeable. Michael Martinez made it happen. He understood my need to not feel overwhelmed with a large monthly payment. Thank you both for doing your jobs with style and grace. Linda Tokson Bridgewater More

Bernardi Brockton I am not at all pleased with the Bernardi Brockton I am not at all pleased with the service department and pricing. 10:30 1/16/2014 I have a 2012 CRV and I called this morning abou Bernardi Brockton I am not at all pleased with the service department and pricing. 10:30 1/16/2014 I have a 2012 CRV and I called this morning about a problem that I was having with my battery going dead. First of all Bernardi Honda Brockton is not in the telephone book. You have to call Bernardi Hundi to get the Honda branch. When I finally got though to the right service department I told the person on the telephone that I was having trouble with the battery going dead, that I had the alternator tested and it was the determination of the non Bernardi service personnel that helped me with a jump that it was the battery. I asked the service person on the phone at Bernardi if the battery was covered by warrantee. He never asked the milage, but did tell me that it was covered but prorated and there could be an adjustment on a replacement battery if it was needed. He told me to come in and they would take a look at it. I took time off from work and drove to Brockton only to be told that the milage on the car, 38,000 plus voided any battery warrantee and a new one would cost $149. He said that it was most likely the battery as he never saw an alternator go bad in 38,000 miles. I was also told that you never top up a battery with water. Then why does it have caps just like the old batteries? If I am not supposed to open it up to check the water level, what am supposed I to do? Just wait until it leaves me stranded somewhere? Why did I have to drive to Brockton to find out that information? I realize that most folks do not have the ability to replace their own battery and you are in the business of not encouraging it. However, I feel that your service department could have asked a few more questions on the telephone, like milage and then informed me that there was no warrantee left on the battery. Further more why would I want to pay that kind of money for a 3 year battery, that left me stranded in less than 2 years? Last year my wife took the car in for its, maybe 12,000 mile oil change. I was shocked at the bill that was to change the oil, rotate the tires, look at the brake pads and check fluids. I could have gotten the same service at a nationally advertised chain service center for half that amount and I could have done it myself for about a quarter of the $125.00+ charged. Never again! This is the 5th CRV we have owned so it is obvious we like this model but, Bernardi is losing points points fast though. The 3rd CRV we owned we bought through your Natick store. We had a bad experience in closing that deal. We negotiated a price with sales and then the finance guy changed the numbers on the final price and insisted that it was what the deal was. We eventually got back to what we had originally agreed on. We went back to Bernardi this time only because you honored a quote from another dealer that was much lower than you had offered originally. This is why I am not happy with Bernardi! David Moore Bridgewater 508-294-4216 More

Yikes, I didn't read yelp reviews prior to purchasing my 2014 CRV but if I had, I likely would have gone elsewhere...luckly, I had a fairly pleasant experience. My sales person, Sam Casseus could not hav my 2014 CRV but if I had, I likely would have gone elsewhere...luckly, I had a fairly pleasant experience. My sales person, Sam Casseus could not have been more pleasant or helpful. He seemed honest and upfront and did not pressure me at all. I would give him 5 stars. I gave Bernardi 3 stars because it took way too long to get out of there once the deal was done, further, I purchased an automatic start and expected it to be installed when I picked up the vehicle but it was not. I found that pretty irritating. Overall, the staff was quite congenial and the facility was comfortable and clean. More