Ocean Honda of Brockton

Horrible customer service- wish Bernardi didn't sell I am very disappointed with McGovern Honda in Brockton. They took over the former dealership that has worked on my car & my 1st interaction with this I am very disappointed with McGovern Honda in Brockton. They took over the former dealership that has worked on my car & my 1st interaction with this dealer was horrible. The service rep Lisa was not very helpful or knowledgable at all. They ordered parts 2 weeks in advance they are wrong and the staff & service did not even let me know when they would be in or offer to set up another appt. You must have a ton of businees and not need mine. I will be going elsewhere to a dealer who wants my money and can manage to hire people who offer a pleasant experience to paying customers. More

Thank you Leo Batista and Samuel Casseus for great service! When I left home today on my way to McGovern Honda I wash't sure what to expect. I felt a little anxiety because of all the negative things you hear When I left home today on my way to McGovern Honda I wash't sure what to expect. I felt a little anxiety because of all the negative things you hear about dealers (I'm not saying some of these things aren't true). I was introduced to Leo and immediately felt right at home. He greeted me and my little niece with a big smile and a strong handshake. He was professional and very knowledgable about the product. We explored the options of leasing vs owning and I chose the best that was for me. I then met Sam (finance) and he really did a great job in working with me to find the right fit for my budget. Very nice guy. Kudos to both Leo and Sam for taking the time to make my car shopping a smooth experience. I highly recommend these two guys. I'm going to enjoy my new 2017 CR-V More

Excellent service! Shout out to Mary Lopez! I own a 2013 Honda Odessy Touring that I bought new from Bernardo Honda before it became McGovern Honda. I traded in a 2010 Honda Odessy. I've had n I own a 2013 Honda Odessy Touring that I bought new from Bernardo Honda before it became McGovern Honda. I traded in a 2010 Honda Odessy. I've had nothing but positive experiences with my Honda and this dealership. All my service is done there and if you take care of the car and keep the service updated it will last for years. Last week I bought a used Honda CR-V for my daughter. Mary Lopez was the best car salesperson I've ever dealt with. From the financing to the look on my daughters face when she drove out of the dealership, Mary made the whole process effortless. I love my Honda and now so does my daughter. These cars are the best you can buy. More

Just the right people from A to Z I went back and forth over the phone with Mandisa , who was very informative and professional, then I went to the dealership and met with Mary, who by I went back and forth over the phone with Mandisa , who was very informative and professional, then I went to the dealership and met with Mary, who by the way was amazing, and to make the good day even better there was Sam who took care of the finance and was as great as Mandisa and Mary. Stress free and pleasant to deal with, I will let the world know how awesome I was treated at McGovern Honda. Great Job. More

HORRIBLE Used Car Buying Experience! AVOID! These people sold me a used 2009 Cadillac CTS with more issues than any buy-here-pay-here lot would. It first started with the broken radio, that I w These people sold me a used 2009 Cadillac CTS with more issues than any buy-here-pay-here lot would. It first started with the broken radio, that I was told by the salesman just needed to be reset.. 6 days later they received the radio they ordered, which was incorrect by the parts department, another week goes by and they are finally able to get the correct radio installed, I then took delivery on my vehicle for the first time 19 days after purchasing this car. Come to find out these subwoofer as well was blown in this car... at this point I wanted to turn the car in, they reassured me they would get the parts in and get the car to an acceptable standard. After making daily calls about the progress I was finally able to speak with a GM of this location, in which HE ADMITTED to me that in the change of ownership some departments are missing managers and such... and that this car hadnt been looked at by the service mechanics but they have now taken the time to make sure its 100 percent. Here I am after our first big storm this spring and I have STANDING WATER in the bottom of the passenger seat... how this could pass any service inspection is beyond me.. all I can say is, if you are looking at a used vehicle, DO NOT BUY FROM MCGOVERN HONDA More

Neglected Customers due to McGovern Transitioning I was beyond upset with my recent visit at McGovern Honda at 300 Manley Street in Brockton MA, formerly known as Bernardi. My boyfriend purchased a ve I was beyond upset with my recent visit at McGovern Honda at 300 Manley Street in Brockton MA, formerly known as Bernardi. My boyfriend purchased a vehicle from this location at the end of September and one of the reasons being that certain maintenance services needed like oil changes etc. would be covered under warranty. However, when we arrived for an oil change on 4/29/2017 we were surprised to find that this warranty would no longer be due to it being under Bernardi and not McGovern. Not only was my boyfriend not notified of this major change that would now effect his prior deal but he was told, after we waited for abut an hour with sales people scrambling around to verify what the issue was, sales person Anthony Putignano then appeared and stated that they cannot continue covering the cost for the oil changes as they did the last two times that he went for the service to be rendered. Despite the fact that no one informed him that the service was no longer covered under warranty and as a result they'd be the ones covering the cost. The sales person mentioned above spoke in a very rude manner and reported that he'd only speak to my boyfriend in regards to the vehicle after I voiced my dismay regarding the poor customer service displayed. My boyfriend agreed with my opinion even stating that he would've never purchased the vehicle from them if he knew things would turn out like this. On top of all that this man provided my boyfriend with a phone number to Bernardi, reported that it's their fault despite he and other sales people before him apologizing for the situation, and requested that he call them to clear up the matter, that should have been alleviated by them. TERRIBLE, TERRIBLE. There needs to be policy put into place for people who purchased vehicles prior to the transition to McGovern. These customers should not be neglected and by what took place today it's clear that they are. My boyfriend now has to fend for himself making phone calls to Bernardi to try to get his warranty back. Also, he was never told upon purchasing the vehicle that a switch was being made that would effect the terms of the deal that he signed off on. The reason being that they knew people wouldn't agree to get into such a contract if they knew. More

Excellent selection--knowledgeable staff Tony Santos was very helpful but not pushy in helping me select my new CR-V. His relaxed and professional manner was impressive. He knew all about t Tony Santos was very helpful but not pushy in helping me select my new CR-V. His relaxed and professional manner was impressive. He knew all about the vehicle and worked hard to get me a fair deal. Everyone I dealt with at the dealership in Brockton was friendly and helpful. I would definitely recommend Bernardi Brockton. More

Great I recently leased a Honda Accord from this dealership. Prompt, great service with a low pressure and comfortable atmosphere. I would defiantly recomme I recently leased a Honda Accord from this dealership. Prompt, great service with a low pressure and comfortable atmosphere. I would defiantly recommend going here. More

All around great experience! I went here a little over a month ago to spontaneously lease a new car. I was greeted by Joe D and he guided me in the right direction to a car that I I went here a little over a month ago to spontaneously lease a new car. I was greeted by Joe D and he guided me in the right direction to a car that I LOVE! Because this was spontaneous and I was over-excited to get my first new car, I was a little bummed when they said the car would be ready the next day. So when I asked Joe if there was any way I could take it home with me that night, he said it might be tough considering the registry closed at 5 and it was about 4 when we sat down for the paperwork. Once that was all done he was literally running back and forth from their registry upstairs, and when I saw him walk towards me with the license plates I was elated with happiness and excitement. I would recommend this dealership, and Joe D of course to everybody! More

Amazing Experience This was my first time at this dealership and my first time leasing. Joe D was amazing in making sure that I know what the process was, cost and wha This was my first time at this dealership and my first time leasing. Joe D was amazing in making sure that I know what the process was, cost and what to expect. Joe brought me for a test drive on the vehicle that I wanted., he worked at getting me the price that I wanted and made sure that I was comfortable with everything. There was no pressure, they let me go home and talk with my husband. We returned the next day for another test drive and completed the transaction. When we picked up the vehicle they sat in the CRV with me and went thru the whole interior, what did what and set up my phone to sync with the car. This whole transaction was effortless. Thank you Joe D for an amazing first time leasing experience! More