Ocean Honda Santa Cruz

My Fit Service My experience at Ocean Honda was excellent. I was greeted warmly by Emma and she efficiently arranged my service. Everything was completed as promised My experience at Ocean Honda was excellent. I was greeted warmly by Emma and she efficiently arranged my service. Everything was completed as promised. I will return! More

Awesome First Service Visit I showed up around 8am on Saturday morning. The dealership was already pretty full, but an attendant took my information very quickly and thoroughly, I showed up around 8am on Saturday morning. The dealership was already pretty full, but an attendant took my information very quickly and thoroughly, and I was taken care of very well. I got to sit in a nice lounge, do some work for my job, and hang out with some of the Honda employees. Before an hour had even passed, my car's regular service was done, and it was waiting for me outside. Good job Honda. I was a Subaru customer for nearly 15 years, and was never treated with the respect that I received at Honda. I am so glad that I made the switch to my HRV. More

In and Out in a Jif I needed to get back to CHOMP in Monterey in order to facilitate palliative care instructions for my mother. Ocean Honda had me out within 45 minutes I needed to get back to CHOMP in Monterey in order to facilitate palliative care instructions for my mother. Ocean Honda had me out within 45 minutes, very much appreciated. More

No complaints at all!! Excellent service to my Acura MDX. I'll no longer have to be driving over the hill for maintaining the car.I should have made the switch previously b Excellent service to my Acura MDX. I'll no longer have to be driving over the hill for maintaining the car.I should have made the switch previously but thought the Acura needed an Acura dealer. It doesn't. More

New car issues We had 3 defects in the paint on the body of the car. Which was a dealer trade. Very disappointed that it was that way. But Ocean Honda made it rig We had 3 defects in the paint on the body of the car. Which was a dealer trade. Very disappointed that it was that way. But Ocean Honda made it right and had all paint defects repaired. Thank you Honda! Long time Honda owner More

Regular CarDoc Service Courteous attendant greeted me. No problem that I was a bit early for my appointment. Dustin, the service rep. was attentive and informative. 66,000 Courteous attendant greeted me. No problem that I was a bit early for my appointment. Dustin, the service rep. was attentive and informative. 66,000 mi. service completed in 2.5 hours. Even though I live in Marina, I use Ocean Honda because of the CarDoc program. In 4.5 years, I have only had positive experiences at Ocean Honda. More

Ocean Honda has no integrity and doesn't value its customers I recently took my car into Ocean Honda (January 2, 2018) for its 10 K service. I made my appointment for 11:30 am. This was my third attempt to get I recently took my car into Ocean Honda (January 2, 2018) for its 10 K service. I made my appointment for 11:30 am. This was my third attempt to get my car serviced. The first time the electricity was out and service personnel were unable to perform. The second time I booked service through the internet and that did not go through. I called to verify and they said my appointment was not in the system. The third time was over the phone to book my service. I delivered my car on time. The service agent did not write my contract until 11:47 am. I was told over the phone and in person that it would not take more than an hour and fifteen minutes. I didn't leave Ocean Honda until 2:30 pm. It took three hours for what was essentially an oil change and inspection. So the Car Doc package was essentially a rip off. I could have gotten better service elsewhere. This notion that a company can waste the time of a customer like this is absolutely outrageous, as if the customer's time is unimportant. This has no integrity and doesn't keep its word. Because of this incident, I will not purchase this car at the end of the lease and I will never buy or lease a Honda again, at least from a dealership. This is unfortunate because I absolutely love my car but the service was abysmal and I will never give my money again to a company that values its customers so little. On top of all that, despite being forced to wait for three hours, the water fountain did not work. Thank you for ruining the start of my new year. This company has left a bitter taste in my mouth and I will communicate this disappointment far and wide. More

Jay's First New car purchase in over 20+Years Overall a very nice buying Exp. Sales Rep and Sales Manager Treated me and my father with Respect. Gave Fair and Straight To The Point Answers. Overall a very nice buying Exp. Sales Rep and Sales Manager Treated me and my father with Respect. Gave Fair and Straight To The Point Answers. More

Oil change I’m always treated very nice and courteous by service staff. My service representative, Eric, always contacts me promptly when I have any questions o I’m always treated very nice and courteous by service staff. My service representative, Eric, always contacts me promptly when I have any questions or concerns. More

excellent, professional, prompt service Ocean Honda is a 5 star dealership. I have always taken my 2014 Honda Pilot there for service, they are courteous, helpful, and do a great job. They t Ocean Honda is a 5 star dealership. I have always taken my 2014 Honda Pilot there for service, they are courteous, helpful, and do a great job. They take the extra mile to accomodate and always do an excellent job. More