Ocean Honda Santa Cruz

Purchase of new car Good experience. We did the research on the car we wanted before we went to the dealer, and the exact car we wanted was on the floor - color, interio Good experience. We did the research on the car we wanted before we went to the dealer, and the exact car we wanted was on the floor - color, interior, and touring package. The 2018 Accord is a great car. The touring package has everything we need and then some. Ken was helpful explaining the features of the car and was great tot work with. More

Service rep great. Person who made Appointment - tearable Eric Howard was a great service rep. Great working with him. However, the person who I called 2 weeks earlier to set up the appointment, really mess Eric Howard was a great service rep. Great working with him. However, the person who I called 2 weeks earlier to set up the appointment, really messed things up. When I arrived there was no record of my appointment even though I received an e-mail confirming my appointment after I made it. Furthermore, for the third time your dealership failed to correct the error they made when they transferred the records for our 2004 Honda to our grandson. Ocean Honda also transferred the records for our 2008 Civic to our grandson. I spoke to 3 different people on 3 separate occasions over the past 5 months at your dealership who all promised they would correct the records and put our 2008 Civic back under my name. When I arrived for my scheduled service appointment on 2/19, the Civic records still had not been changed, despite 3 prior requests on my part. It put a very bad start on my experience that day. More

Honestly it was a long process Overall the managers and all the sales / service depts were able to help in many ways. In the beginning it was a exhausting process wish it was a bit Overall the managers and all the sales / service depts were able to help in many ways. In the beginning it was a exhausting process wish it was a bit easier but in the long run they worked with my needs. Thank you. More

Excellent service and guest relations The staff is very professional and courteous. Noe was super patient as he explained all the services done to my 17 year old Odyssey. Love my Honda an The staff is very professional and courteous. Noe was super patient as he explained all the services done to my 17 year old Odyssey. Love my Honda and the years of driving I’ve had with it. More

Care Service Service Rep. Eric Mendoza went over the care history when I arrived answered all my questions and made recommendations for the service. The work on Service Rep. Eric Mendoza went over the care history when I arrived answered all my questions and made recommendations for the service. The work on the car was completed by the time Eric had mentioned. More

Pleasant experience no pressure. I was in having my 06 CRV serviced and waiting for a rental so I was just walking around the showroom when Jason approached me to see if he could help I was in having my 06 CRV serviced and waiting for a rental so I was just walking around the showroom when Jason approached me to see if he could help me. I told him I was waiting for a rental car. because there were no loaners. He asked if I was interested in any of the new cars and I told him I would be in a month or so. He asked which one I said another CRV but I thought it might be to big. So he showed me the HRV and I really liked it. As it turned out he was able to let me use a new car for the day and overnight until my car was ready the next morning. This was the best experience ever I fell in love with the car I got to take the time to really check it out and read about it and I was sold. He worked it out so that I could get the one I wanted which was limited in California and I couldn't be happier. Being able to take that car home and really check it out was the deal clincher. Thanks for that great experience. Jason answered all my questions and did not high pressure me. I really appreciated that. More

Great service 1) Friendly, helpful and knowledgable service advisors 2) Confortble waiting room 3) Sandwhich bar, fresh coffee and close by restroom. I bought a 1) Friendly, helpful and knowledgable service advisors 2) Confortble waiting room 3) Sandwhich bar, fresh coffee and close by restroom. I bought a used Honda Civic from Ocean. My son bought a used Honda Civic from Ocean. Then I bought a used CRV from Ocean. I am a Honda fan anyway, but one reason I keep coming back to Ocean is the great service. More

Scheduled service Ran into a appointment glitch. The service director was very helpful in resolving the problem. He was very professional and immediately corrected the Ran into a appointment glitch. The service director was very helpful in resolving the problem. He was very professional and immediately corrected the problem. . As usual the staff at Ocean Honda were all polite and helpful. More

Oil change Friendly and fast service with a smile. My car was ready before I was when they called to let me know they asked if I had a ride or if they should pic Friendly and fast service with a smile. My car was ready before I was when they called to let me know they asked if I had a ride or if they should pick me up. More

Excellent customer service I purchased a new 2018 Honda CRV. The process was quite simple. Upon getting home ,my husband ( who was not with me during purchase ) noticed a sizeab I purchased a new 2018 Honda CRV. The process was quite simple. Upon getting home ,my husband ( who was not with me during purchase ) noticed a sizeable scratch on the rear bumper . I immediately from a photo and sent it to Eyad who was my sales associate . He assured me it would be taken care of an out me in touch with the General Manager ,Mr. Elomri . He offered to have to car returned immediately to be repaired and provided me a loaner vehicle . My car was repaired perfectly within 24 hours. This dealership will restore your faith in customer service and we will sure buy here again because of it. More