Ocean Honda Santa Cruz

Sevice Department rating Wayne Sparks has been our service rep since we bought our Cr-V at your Dealership in 2005. He has always been right on the ball. When we needed serv Wayne Sparks has been our service rep since we bought our Cr-V at your Dealership in 2005. He has always been right on the ball. When we needed service in Washington State, he introduced us to a dealership where we needed service to install a new starter motor. His phone call moved us to the top of the list, and we were our of there in about three hours instead of the dealers estimate of next day. That is service! More

Always an exceptional experience I am never disappointed when coming to this dealership. I made the appointment to have my car serviced by calling to do so. When I arrived on Sat, I am never disappointed when coming to this dealership. I made the appointment to have my car serviced by calling to do so. When I arrived on Sat, they did not have me down. The tech told me he could still take me, but that it wouldn't be done until 4pm. Needless to say I wasn't thrilled about that. I live in Gilroy and typically wait while my service was being done. It was 11:30 in the morning and wasn't loving the idea of having to be there all day. The tech said, let me talk to the shop manager. Long story short, they got me in and done in 2 hours. In addition to that, when my car was done. Vince D. brought my car out and noticed that there was a plastic cover just laying in the door. He asked if that was already there or was it something they forgot to put on. I said, no it was already there, but I forgot to tell them about it and not to worry about it, I would just do it next time I came. He said, do you mind if I take a quick look? Sure! I didn't know where the piece fell off from so he took the car back in the shop and found where it went. Just taking that extra step, that extra few minutes is what makes exceptional customer service. Vince definitely delivered that day and was very pleasant while doing it! More

Great Customer Service Really appreciated the care of Eric, and the easy explanation he gave me about the service needed for my car. Timeliness! Very important! Thank yo Really appreciated the care of Eric, and the easy explanation he gave me about the service needed for my car. Timeliness! Very important! Thank you! More

Awesome experience! I have been going to see Wayne Sparks (Service Advisor) at Ocean Honda for over 20 years now. He always takes care of me and my family. He is extrem I have been going to see Wayne Sparks (Service Advisor) at Ocean Honda for over 20 years now. He always takes care of me and my family. He is extremely honest and knowledgeable. Wayne is the main reason why I have stayed a loyal customer of Ocean Honda for all of these years. More

Regular Maintenance Brought in my Honda Fit for an oil change and tires. Prices are competitive and the work performed excellent. Also, Emma was great to work with, liste Brought in my Honda Fit for an oil change and tires. Prices are competitive and the work performed excellent. Also, Emma was great to work with, listened to what I needed and was even able to get me a discount on labor! Thanks! More

Way to go Ocean Honda When all the warning lights started coming on in the dash, I was able to promptly make a service appointment. My service advisor, Noe, took a picture When all the warning lights started coming on in the dash, I was able to promptly make a service appointment. My service advisor, Noe, took a picture of the dash and set me up. He contacted me later and thought it may very well need a modulator replacement. He ordered the part immediately since its receipt would be two or three days in case it was needed. Noe set me up with a loaner car which is greatly appreciated when you only have one car and live in the mountains. True to his word, the modulator came in on Tuesday and I was able to pick up our car at the end of the day. I printed out coupons on Ocean Honda’s website and saved a bunch of money as well! Well done, Ocean Honda. More

experience We dealt with Jeremy Empson re the sale of the Pilot and were extremely pleased with him. He was so very nice and very informative. He answered all We dealt with Jeremy Empson re the sale of the Pilot and were extremely pleased with him. He was so very nice and very informative. He answered all our questions and we enjoyed visiting with him while waiting for Finance Dept. We also pleased with Raul Fernandez who did the financial paperwork. One of the reasons I chose Ocean Honda was because I live in the Aptos area and it is short distance to travel for service, More

Best Honda Dealership in Northern California! I have previously owned Hondas and my last CRV was the best car I ever had. I changed it up a few years back and bought a top of the line BMW 228i – I have previously owned Hondas and my last CRV was the best car I ever had. I changed it up a few years back and bought a top of the line BMW 228i – with all of the additional bells and whistles. Even having this hot car, I knew I wanted to go back to an SUV. My boyfriend and I both researched and tested the top SUV’s on the market. At first, I was pro BMW because of the engine and the power, but fell in love with the re-designed CRV that came out in 2017. We did our research and looked for a few months online for specifics I wanted – an EXL or Touring model, 2017 or 2018, under 25,000 miles, with specific exterior and interior colors. We finally found the car online at Ocean Honda – and surprisingly happy that the dealership was only a few miles away. When we popped into the dealership on a Friday later afternoon, we were greeted by the Business Development Manager Chris and started our inquiries. When he realized we were serious and would be strong negotiators, he called in Alex Guyster, one of their top sr. salesmen. What a fun experience!! Alex had to work for this sale – but what was great was that he was willing to work with us on the price of the car and of my BMW trade in. He had to work!! Alex was great and he had a lot of fun selling to us! We so appreciated with what he came up with, how he explained everything so clearly and made us feel very good about the entire buying experience. We met the new General Manager Adil Elomri who was also very gracious, as well as Conor Geissler, the Finance manager we worked with. When we came back for our tutorial on the car a few days after the sale, we all knew this was a perfect new car for me. I want to thank everyone we worked with at Ocean Honda for a positive experience!! More

Excellent service. Prompt helpful. I trust Honda dealership to find the source of the problem and work on my car within the time frame I had available. They took care of the problem an I trust Honda dealership to find the source of the problem and work on my car within the time frame I had available. They took care of the problem and the staff was very courteous. More

Excellent Purchase Experience The team at Ocean Honda were very helpful and pleasant to work with. We came in through the AAA TrueCar program which also worked out quite well. Th The team at Ocean Honda were very helpful and pleasant to work with. We came in through the AAA TrueCar program which also worked out quite well. This is the second cart we've purchased at Ocean Honda and probably not the last. More