Ocean Honda Santa Cruz

New Pilot Purchase Top notch experience from the moment I walked onto the lot all the way through until I drove away in my new car! :) Love Ocean Honda! Top notch experience from the moment I walked onto the lot all the way through until I drove away in my new car! :) Love Ocean Honda! More

Routine maintenance I really love that Ocean Honda has that small town feel, like everyone knows you everyone's friendly. Great service and reasonable prices, I really ap I really love that Ocean Honda has that small town feel, like everyone knows you everyone's friendly. Great service and reasonable prices, I really appreciate the multi point inspection list so I can be aware and stay ahead of future maintenance. More

great service! timely and efficient we always bring our cars here. we buy them here and get all of our service done. super consistent good work with friendly service! we love it! we always bring our cars here. we buy them here and get all of our service done. super consistent good work with friendly service! we love it! More

Regular service & window problems Mostly just normal maintenance, but also had a problem with my drivers side window. They fixed it quickly and cheaply, had the car back later that day Mostly just normal maintenance, but also had a problem with my drivers side window. They fixed it quickly and cheaply, had the car back later that day. All I needed really. More

Satisfied Started a little rocky upon my arrival with the young man outside asking what I needed or if I had appointment .Wouldnt take me because I didnt have a Started a little rocky upon my arrival with the young man outside asking what I needed or if I had appointment .Wouldnt take me because I didnt have an appointment and late in the day. (I needed emergency service as my car had stalled at Home Depot and wouldn't start). I Had called Ocean Honda and was advised to tow it in and they would look at it. White waiting for tow I tried turning it and it started, so I drove straight to Honda. After going in and speaking with Eric Howard, advisor, things improved and I left my car over the weekend as they werent able to get to it on Saturday. Eric called me Monday morning, explain the problem and charges and once I gave my approval my car was ready shortly and he sent a shuttle to pick me up. Little dissapointment that the starter went out with 34,000 miles on car. More

Battery replacement under warranty Kudos to the service department for efficiently solving my 2017 Accord’s battery problem. My battery was tested immediately and found to be defective Kudos to the service department for efficiently solving my 2017 Accord’s battery problem. My battery was tested immediately and found to be defective. Replacement was completed quickly. All staff were friendly and knowledgeable, Work was completed in a short time and with no hassle or red tape. I’m pretty impressed. More

Customer service is excellent. Their customer service is outstanding....this includes everyone from when they check in your car to the cashier. The work is explained in detail by y Their customer service is outstanding....this includes everyone from when they check in your car to the cashier. The work is explained in detail by your rep and the workmanship has always been good. More

Great Service everybody is so so helpful and accomindating. I would recommend your dealership. Thank you all for great service and always having my car ready when I everybody is so so helpful and accomindating. I would recommend your dealership. Thank you all for great service and always having my car ready when I need it More

CRV 60k mi service The work was performed as stated. The vehicle seems to be performing as expected (excellent). I was contacted with details of additional work for appr The work was performed as stated. The vehicle seems to be performing as expected (excellent). I was contacted with details of additional work for approval. Eric, the service manager was outstanding. Very friendly and professional. I was not aware that there is a detail shop on site as this was my first service visit. It would nice touch if the vehicles in for major service received a wash and vacuuming. Maybe some thing scale-able based on the cost of the service visit or offered at a discounted price. It would be a really classy value added customer service perk. After paying out a wad of money to have a car worked on, getting into a clean car is like " wow, they did a really nice job, what nice touch" kind of feeling rather than " now that it runs so nice I should go spend more time and money in a car wash". More

Service Department We couldn't have been more pleased with our service representative Wayne Sparks. We had a number of electrical issues that I thought would kind of We couldn't have been more pleased with our service representative Wayne Sparks. We had a number of electrical issues that I thought would kind of stump the service department, but when he called us back the same day, he said all the issues were corrected, and come pick up the car. Great news to hear, and very satisfied with the results! More