Ocean Honda Santa Cruz

So helpful! I am grateful to the staff at Ocean Honda, and particularly Alexis Ortiz, for above-and-beyond assistance when I lost my key while on vacation with my I am grateful to the staff at Ocean Honda, and particularly Alexis Ortiz, for above-and-beyond assistance when I lost my key while on vacation with my young son. They gave me a range of options for solutions, and were able to cut and program new keys for me the same day, and even assisted with a re-program two days later when the original key was turned in at a local shop. They made what could have been a very stressful situation manageable and we were able to get on with our vacation with a minimum of upheaval given the circumstance. Everyone was kind and helpful, including the woman who runs the complimentary sandwich counter for clients who are waiting for service (also a nice amenity). I highly recommend. More

Drop in (not scheduled!) brake job Fantastic service. During routine oil change 3 days before, noticed that all 4 brake pads needed replacing (were at 1-3mm !!). Erik Howard told me to Fantastic service. During routine oil change 3 days before, noticed that all 4 brake pads needed replacing (were at 1-3mm !!). Erik Howard told me to just drop the car off any morning and they'd squeeze it in. Did just that and job was done by noon and came in under the estimate! More

Routine service - went smooth as silk! Outstanding! A routine service but needed to wait while car was worked on. My service advisor, Eric Howard, did a great job scheduling an early morning drop off an A routine service but needed to wait while car was worked on. My service advisor, Eric Howard, did a great job scheduling an early morning drop off and "head of the line" for mechanics. I was in and out of the dealership in under 60 minutes!!!!!! More

Service Wayne always make sure the recommended service is done Thank you For the great care you have taken of our vehicles through the last 17 years Wayne always make sure the recommended service is done Thank you For the great care you have taken of our vehicles through the last 17 years More

WOW, this place is GRRREAT! I couldn't believe this place. I didn't have an appointment, yet I was in and out in an hour! I recently had to replace a tire a couple of weeks ago I couldn't believe this place. I didn't have an appointment, yet I was in and out in an hour! I recently had to replace a tire a couple of weeks ago, and that dealership in Morgan Hill had to order my tire on a 2017 Honda Civic, and it took 5 days. They didn't provide a rental car for me, so I didn't have a car, and getting to work everyday was inconvenient! It was a stock tire, and they should have had some in stock!!!! This place not only had the tire in stock they were courteous and professional. I wish I lived closer. I just happened to be in Santa Cruz that day. I think I just might drive over the hill just to get my service from now on! Furthermore, I couldn't believe they had a sandwich bar for FREE!!! I've never seen anything like this. More

Service W have worked with Wayne for many years. He is conscientious and thorough with our service process. We feel confident in his hands. He is on time and W have worked with Wayne for many years. He is conscientious and thorough with our service process. We feel confident in his hands. He is on time and always follows through if we ever have concerns. More

Everyone was polite and helpful Service was completed on time. The waiting area was very clean and comfortable I had scheduled a 20000 mile service, the service manager checked my Service was completed on time. The waiting area was very clean and comfortable I had scheduled a 20000 mile service, the service manager checked my service record and noticed I had missed the 15000 service. That service is more detailed. I had the 15000 mile service done that day More

Thank you First, I want to thank Dustin for getting me in on such short notice for my air conditioner. I always feel like I have my very own "go to guy". He tak First, I want to thank Dustin for getting me in on such short notice for my air conditioner. I always feel like I have my very own "go to guy". He takes such good care of my snd my CRV. I also want to thank Rudy for all his help with different parts I seem to lately be needing on the car. You both are awesome!!!! More

Pleasant and reliable The repair experience has been consistently pleasant. Wayne has always been helpful in working with my repair and maintenance needs according to my pr The repair experience has been consistently pleasant. Wayne has always been helpful in working with my repair and maintenance needs according to my preferences, as well as explaining the workings of what repairs involved or would involve. The waiting room and show room with WiFi are nice places to hang out and work. I particularly appreciate the fact that they were willing to take care of a cross-threaded lug nut free of charge with a minimum of hassle. Sometimes I may be paying more than I would in other places, but I feel it's worth it for the attention to detail. More

Tire change and general tune-up So grateful that Dustin and the team were able to take me on a Saturday without an appointment! From dropping it off to paying my bill, everyone is a So grateful that Dustin and the team were able to take me on a Saturday without an appointment! From dropping it off to paying my bill, everyone is always so professional, considerate, and friendly. More