Ocean Honda Santa Cruz

2 hrs and 45 mins for an oil change maintenance service I made an appointment for my first maintenance service of my new civic for 2:45 pm, got there at 2:25 and got the car back at 5pm. Completely unaccept I made an appointment for my first maintenance service of my new civic for 2:45 pm, got there at 2:25 and got the car back at 5pm. Completely unacceptable. Service was rude and it will be my last visit. They are taking in too many cars and completely disregarding good customer service. Managers are not at hand to complain either. Avoid them at all cost. More

Routine Service Had airbags replaced and routine service. Customer Service call to inform me if would be done in a couple of days. Reliable shuttle service. No iss Had airbags replaced and routine service. Customer Service call to inform me if would be done in a couple of days. Reliable shuttle service. No issues. More

Shoutout to Wayne Wayne is the best. Always delivers for me...whether returning phone calls, helping with scheduling, or getting my car out in a timely manner. Your dea Wayne is the best. Always delivers for me...whether returning phone calls, helping with scheduling, or getting my car out in a timely manner. Your dealership would be remiss were you not to give him a Christmas bonus. Happy Holidays, Rob P.S The mechanics always seem to do a wonderful job too. I just don't know them personally. More

Great service. We brought our Honda in for service at 59,000 miles. Dustin was super helpful and super knowledgeable. He let us know that rear brakes were also neede We brought our Honda in for service at 59,000 miles. Dustin was super helpful and super knowledgeable. He let us know that rear brakes were also needed and had them installed immediately. More

Great Service We did not plan on buying a new car, however, our Honda van was totaled, we knew we wanted another Honda. I had met Karen (sp?) at one point when bri We did not plan on buying a new car, however, our Honda van was totaled, we knew we wanted another Honda. I had met Karen (sp?) at one point when bringing in my van for regular service. She was really supportive and NOT pushy about getting a car. So, when we needed to look into getting a knew car, we headed in to Ocean Honda. We met Connor, who was also very helpful at the end of his Friday night! We came back the next day and met Michelle who we just connected with on a heart level. She is AWESOME!!! Also, NOT pushy!! Everyone at Ocean Honda was kind and supportive and let us do what we needed to do!! We bought the CRV we test drove the day before!!! Molten Lava! Just picked it up on 12/13 and we are very pleased. Also, we love the convenience of Ocean Honda, how they give you loaners when your car is being serviced. All in All we highly recommend Ocean Honda. More

Great service. Helpful staff, went above and beyond. Wayne was great - I was in a rush and he made my drop off and pick up really easy, and explained everything I asked him very clearly. Thank you Wayne Wayne was great - I was in a rush and he made my drop off and pick up really easy, and explained everything I asked him very clearly. Thank you Wayne and Ocean Honda! More

Great service I experienced great service while getting my Honda Fit serviced for an oil change earlier this week. I accidentally brought the car in the day before I experienced great service while getting my Honda Fit serviced for an oil change earlier this week. I accidentally brought the car in the day before it's scheduled appointment and the service dept. not only fit me in while I was there, but they got my car done an hour later. Very happy with the kind and courteous Honda service staff members. More

10,000 Mile check up I had an excellent experience made all the more delightful by my attendant!! He was terrific, the car was finished right on time as he said, and ther I had an excellent experience made all the more delightful by my attendant!! He was terrific, the car was finished right on time as he said, and there was an easy pick up. All very good! More

Quick friendly and enjoyable service! Thank you Eric and ocean honda for making every car service visit enjoyable and . I've been trusting ocean honda with my civic for 5+ years and I alwa Thank you Eric and ocean honda for making every car service visit enjoyable and . I've been trusting ocean honda with my civic for 5+ years and I always look forward to my car service with friendly and professional staff. Happy holidays!! Nancy More

Oil Change Complete I purchased my last two cars at Ocean Honda. Robert Estrada is my sales guy and he's wonderful and Dustin has been my service writer for years and hi I purchased my last two cars at Ocean Honda. Robert Estrada is my sales guy and he's wonderful and Dustin has been my service writer for years and his customer service is fantastic! No need for me to go any place else. More