Ocean Honda Santa Cruz

Wait time is way too long I used to use this place as my go to Honda service center. I don’t what changed over the years, but.....Never again! I had an appointment for my Hond I used to use this place as my go to Honda service center. I don’t what changed over the years, but.....Never again! I had an appointment for my Honda’s oil change. today. I was told about an hour as a half. Went to do errands and came back at 1&1/2 hrs. I was told another 1&1/2 hrs! I left and had it done elsewhere in 30’. While the Service Rep, Tim, was polite this wait time was ridiculous. Plus, I wish I had been told - not only at the time I made the spot, but at the time I left to do errands. 3 hours and it hadn’t been started?? More

Damsel in distress I limped in with a flat tire and even though it was closing time Cory found a technician. They removed the piece of metal that had pierced my tire an I limped in with a flat tire and even though it was closing time Cory found a technician. They removed the piece of metal that had pierced my tire and sent me on my way. I was and am grateful for the extra effort both Cory and the technician gave me. More

Always satisfied! I've been using Ocean Honda's service for almost 20 years--same car. Dustin Mosley has been my service rep for most of that time. He always explains t I've been using Ocean Honda's service for almost 20 years--same car. Dustin Mosley has been my service rep for most of that time. He always explains the technical stuff if I want to know more about my car's needs. He keeps me on time with services, and my old car is doing just great. I'm going for another 150K miles, and I know that it's possible in your good hands. Thank you! More

Great Service Advisor You have a great person working for you named Alexis Ortiz. In the past I have relied on Alexis for parts and advice. Since he is in this new position You have a great person working for you named Alexis Ortiz. In the past I have relied on Alexis for parts and advice. Since he is in this new position, I am trusting him with my service needs. His people skills are outstanding. I was not going to have Ocean Honda perform a complete brake service as I was going to go elsewhere, until I spoke to Alexis and he convinced me to have the work performed by a Honda Dealership. So I spent some money on the Honda repairs. Alexis is a good role model and Ocean Honda needs to reward him in any way they can. More

great service great service, great staff. price for shop work is above average. price for an oil and filter change was double of the cost of my last oil change i great service, great staff. price for shop work is above average. price for an oil and filter change was double of the cost of my last oil change in this same dealership. having said that, I will be back... because these guys have been very good to me over the years. they repainted my entire car and replaced the entire engine under warranty. no hassle no fuss and they initiated the process not me. their service writers pointed out the work should be covered by honda… and it was. I am a happy honda owner for sure, More

Service The staff was Very friendly. They Got my car in and out in time expected. They were very honest. I really appreciated them listening to my concerns The staff was Very friendly. They Got my car in and out in time expected. They were very honest. I really appreciated them listening to my concerns. More

Wayne in the Service Dept handled my routine service expertl Wayne expertly handled my routine service, it was timely and efficient along with the usual high degree of courtesy, I was in and out of the dealers Wayne expertly handled my routine service, it was timely and efficient along with the usual high degree of courtesy, I was in and out of the dealership in less than one hour, More

Great service Brought my pilot in for 5k service and alignment. Had my 2.5 year old and was waiting while they did it. They fast tracked it and got it one by 1215. Brought my pilot in for 5k service and alignment. Had my 2.5 year old and was waiting while they did it. They fast tracked it and got it one by 1215. More

The best Alex was amazing he did everything to satisfice me he gave me lots of opcion and went detail with each of them i will totally buy another car with him Alex was amazing he did everything to satisfice me he gave me lots of opcion and went detail with each of them i will totally buy another car with him you guys need more guys like alex More

No pushy salespeople Felt very comfortable at this dealership. All our questions were answered. We love the car. We picked it over a Rav 4. We are not associated with any Felt very comfortable at this dealership. All our questions were answered. We love the car. We picked it over a Rav 4. We are not associated with any dealership or service center. Alex was very helpful in all respects. More