Ocean Honda Santa Cruz

I had dealt with Rick Hines before and he came out to greet me. I asked him a question and he immediately brought out his shop foreman to answer my question. As always everyone was professional and helpf greet me. I asked him a question and he immediately brought out his shop foreman to answer my question. As always everyone was professional and helpful. More

Excellent Experience I had a great experience purchasing a vehicle here. The staff were all informative and pleasant to work with. They made me feel comfortable, confident I had a great experience purchasing a vehicle here. The staff were all informative and pleasant to work with. They made me feel comfortable, confident, and informed. More

Honda 2019 lease The overall experience and time involved was about as good or better than expected. The sales people were friendly, efficient and polite. The negative The overall experience and time involved was about as good or better than expected. The sales people were friendly, efficient and polite. The negative is the business process of withholding the info. that was eventual part of the deal, i.e. trade-in value of prior lease, credit due from prior lease purchase, the essential add-ons that get identified after you think you know what the final number is; dealer charges, taxes, ship costs, etc. Those all require a silent partner, sales manager (?) to be engaged on each item. To me, it takes away the integrity of the business process, i.e. if you don't understand or do not do you homework you are certainly not going to get the best deal. (I guess a fact of life but it doesn't improve the image or reputation of any dealership). More

Delightful I'm dazzled by the beautifully designed and well managed service organization. I have never had a bad experience. I give y'all the highest marks. I'm dazzled by the beautifully designed and well managed service organization. I have never had a bad experience. I give y'all the highest marks. More

Attentive service , efficient , some personal touch , overall good , willing to make things right , Finance department a bit stiff around the collar , maybe because sale near end of the day . overall good , willing to make things right , Finance department a bit stiff around the collar , maybe because sale near end of the day . More

Good Experience for 60,000 mile service on Honda Civic The service writer explained the details of what was needed for the 60,000 mile service and added in new wiper blades at the cost of the blades. He a The service writer explained the details of what was needed for the 60,000 mile service and added in new wiper blades at the cost of the blades. He also carefully credited me with the two coupons I had which were a discount based on what the cost was and 5% for making the appointment on line. I picked up the car when it was expected to be finished and everything seems to be in order. This is the third Honda I've bought from Ocean and have appreciated the good service they provide as well. More

Dustin is the BEST!!! Dustin is excellent and efficient!! He is very friendly and cares. He has always been wonderful every time I go in and I look forward to seeing him. Dustin is excellent and efficient!! He is very friendly and cares. He has always been wonderful every time I go in and I look forward to seeing him. More

Battery Replacement I have always gotten the best customer service at your dealership from the time I purchased my car in May 2016 to the present. I always found the sta I have always gotten the best customer service at your dealership from the time I purchased my car in May 2016 to the present. I always found the staff to be efficient, friendly and caring. More

Pailnless They got me in and out for a basic oil change in a little over an hour. My service technician (Wayne?) thoroughly reviewed the work that had been done They got me in and out for a basic oil change in a little over an hour. My service technician (Wayne?) thoroughly reviewed the work that had been done at check out. More

I had my car in for maintenance work. The staff was friendly and checked me in quickly. The wait was the amount of time they had estimated. friendly and checked me in quickly. The wait was the amount of time they had estimated. More