Ocean Honda Port Richey

This dealership left a very unpleasant taste in my mouth. I spoke to an internet salesperson for the purchase of a good used Hyundai Genesis they had on the lot. I told them what I was willing to pay. He I spoke to an internet salesperson for the purchase of a good used Hyundai Genesis they had on the lot. I told them what I was willing to pay. He spoke to his managers and stated that I was $2000 low. I said no thank you. One week later I get a call from this same salesperson and he stated that they had a staff that morning and that they willing to accept my previous offer. I called back a few hours later to finalize the deal and to let them know I would pick up the car the next morning. I could not get a hold of the original salesperson but was later informed by the sales manager that my original offer had been turned down; this was after it had already been agreed upon!!! Do you really want to do business with a company that reneges on its promises? Worst dealership I have come across so far. More

My family purchased a 2008 ACURA TL From Ocean Honda in Port Richey FL. There was some small issues to be handled after the sale that they were to complete, They fixed the tire monitoring system light that Port Richey FL. There was some small issues to be handled after the sale that they were to complete, They fixed the tire monitoring system light that was on The chip that was in the driver view on the windshield And after cleaning a car that should've been cleaned myself because of the filth that was still remaining I noticed the turn indicator on the driver side mirror had condensation inside. I called the salesman right away to let him know he said that it would probably a gasket and they would take care of it. In turn they did not take care of it I called the sales manager who made the decision not to fix the car he told me that he can't fix everything. I explained to him that the driver chip in the windshield and the tire pressure monitoring system should've been taken prior to the sale I also purchased a extended warranty and said Why don't we be creative and use the warranty to fix the driver indicator he said well it is not broken so I don't think it can work I said is that where you stand and he said yes that was the end of our conversation. I will never buy another car from Ocean Honda or let anyone that I know by a car from Ocean Honda I suggest you go the other way and do not purchase a car from Ocean Honda. More

It took me a week to realize the seat in my 2013 Civic was unbearable. I tried to trade it back in and was told I had to take a $3k loss and pay full sticker on the replacement. I only wanted them to mini was unbearable. I tried to trade it back in and was told I had to take a $3k loss and pay full sticker on the replacement. I only wanted them to minimize the profit on the second deal. They could care less about my happiness and want to take every penny they can squeeze out of me. I do not recommend this dealer, and will personally steer clear of Honda all together because of them. More

Awesome, I was in and out in 3 hours...they bent over backwards to make things work...best car buy experience I have ever had. backwards to make things work...best car buy experience I have ever had. More

The customer service was fine on the surface, though I did feel pressured to buy right from the start. The problems started when I wanted to take the car to my mechanic to have it checked out. Had to br did feel pressured to buy right from the start. The problems started when I wanted to take the car to my mechanic to have it checked out. Had to bring it up repeatedly before the salesman would agree as he kept telling me that their mechanics had already checked it. My mechanic found dry rot, leaks, and cracked belts which the salespeople tried to pass off as normal wear and tear that didn't need to be dealt with. They wanted to increase the price of the vehicle if I expected them to take care of the problems before purchase. Needless to say, I walked away. More

Only an inherently BAD dealership can take a potentially good experience and turn it around into a negative one. Not only did they make off with a Class 3 hitch on our trade-in but that was not enough for good experience and turn it around into a negative one. Not only did they make off with a Class 3 hitch on our trade-in but that was not enough for them to get for free. Now someone has been using our Sun Pass transponder that was left on the windshield until they put it in the negative balance!! What a bunch of scums-of-the earth. This reveals the heart of the organization and demonstrates total disregard for their customers! They deserve to go out of business and I hope this helps that process!!!! More

The sales end is pretty normal car dealer experience, pressured to buy and a little slight of hand, nothing out of the ordinary (be educated before you go in), however, the service side thats another iss pressured to buy and a little slight of hand, nothing out of the ordinary (be educated before you go in), however, the service side thats another issue. They are dishonest and conveneiently have no record of your multiple complaints at previous visits when the warranty was still in effect, and the same issue is still occuring after the expiration of the warranty. They are rude on the phone and treat the customer poorly. I work in a customer service industry and they could learn quite a bit. Look into MAGIC training for your representatives, and maybe they will refrain from calling your cusotmers liars. I am filing a complaint with American Honda and the State. Do business elsewere, you need not be treated in this manner when you are spending tens of thousands of your hard earned dollars. More

Awesome experience buying our 2012 CRV. Worked a deal over the phone (we knew exactly what we wanted and what we would pay) Chad agreed to our terms, sent us a fax stating the terms and gave us the trade over the phone (we knew exactly what we wanted and what we would pay) Chad agreed to our terms, sent us a fax stating the terms and gave us the trade in we requested for our Jeep. We have purchased many vehicles over the years and this was THE BEST car buying experience. I hope they keep up with the honesty, it sure would be refreshing and rare in this business. More

Beware of Mr. Cappo. The Tampa Bay Times will be writing about him and his business dealings. It won't be surprise when the Florida Office of Attorney General gets enough complaints about his dealership ad about him and his business dealings. It won't be surprise when the Florida Office of Attorney General gets enough complaints about his dealership advertising virtual inventory. Nothing more than a con man running a bait and switch operation. This from the top guy. Like they say buyer beware. More

I had the worst experience I ever had with a car dealer, I spent over 5 hours with them and got no where like they promised and changed stories, the salesman kept running to owner with the figures that he s I spent over 5 hours with them and got no where like they promised and changed stories, the salesman kept running to owner with the figures that he so promised me he could work out. Then let the deal go for 20 dollars. Also told my husband in not so many nice words, what the last dealership did to us when we bougt from them. Same day I went to Wesley chapel nissan and got a better deal than Ocean could give us. ? Sorry for the bad review. Ps the salesman Carmine was only doing what he was told More