Ocean Chrysler Jeep Dodge Ram
Westerly, RI
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Long oil change I scheduled an appointment for an oil change and tire rotation. I waited over an hour and was told they were sorry for the wait but they were done wit I scheduled an appointment for an oil change and tire rotation. I waited over an hour and was told they were sorry for the wait but they were done with the oil change and tire rotation but were in the process of washing it. I waited another 10 min (approximately) and the Jeep pulled up front all ready to go. However I noticed it was never washed. The service manager did offer to make it right but I couldn't wait any longer. Very disappointed in the service especially with it being my 1st time there. I can go elsewhere and get faster and better service without excuses. More
Service plus I brought my Jeep Cherokee in for regular service and they found a leak in the differential. It was replaced promptly under warranty at no charge to m I brought my Jeep Cherokee in for regular service and they found a leak in the differential. It was replaced promptly under warranty at no charge to me. Kevin and the staff are great. More
Professional Everyone I encountered was very friendly and professional. The dealership was very clean and organized. The coffee machine they have there is great al Everyone I encountered was very friendly and professional. The dealership was very clean and organized. The coffee machine they have there is great also. Great experience! More
Tire repair I took a nail in the middle of my tread. Minor issue with the patch. They went above and beyond to correct the defective patch. I was very comforta I took a nail in the middle of my tread. Minor issue with the patch. They went above and beyond to correct the defective patch. I was very comfortable and reassured it would be corrected and no extra charges incurred. Even though vehicles are much more expensive to fix than years ago I will be bringing mine here because I know they will treat me right and I won't be asked to fix something that doesn't need it! (And yes I bought backyard and did my own repairs before finally deciding I need dependable! And purchased here!) More
Jeep service Very pleased with the service I love my Jeep! I like the convenience of being close to my home! Thank you Have a good day! Very pleased with the service I love my Jeep! I like the convenience of being close to my home! Thank you Have a good day! More
Quick and easy purchase I was looking to trade my car for a new Jeep Wrangler. Everyone was very easy to work with. They gave me want wanted for my car, I would have liked a I was looking to trade my car for a new Jeep Wrangler. Everyone was very easy to work with. They gave me want wanted for my car, I would have liked a little more off the Jeep but was ultimately satisfied. Finance gave me a great interest rate. The whole deal was quick and easy! More
Service call I was on hold for 24.5 minutes. The girl who initially answered the call, put me thru a second time, then afrer the third time she walked over to serv I was on hold for 24.5 minutes. The girl who initially answered the call, put me thru a second time, then afrer the third time she walked over to service. I waited another 5 mins...I NEVER waited that long for anyone to answer the phone..ANYWHERE. More
Fabulous From start to finish, everything was great. Christine was so awesome!! I can’t say enough good things about her. She is just plain awesome & a hu From start to finish, everything was great. Christine was so awesome!! I can’t say enough good things about her. She is just plain awesome & a huge asset to the company! Her sweetness, professionalism & knowledge were perfect. Everything I needed was expertly taken care of. More
Outstanding Service Department! Thank you for quickly and accurately fixing the problem in my 2014 Town and County. Your service department is great! Everyone was super friendly. Thi Thank you for quickly and accurately fixing the problem in my 2014 Town and County. Your service department is great! Everyone was super friendly. This was my first visit but I will definitely be coming back for any required service. More
Amazing experience. I called Saturday morning to see when I could schedule an oil change because I didn’t catch Look at my oil life as soon as I should. Christine worked I called Saturday morning to see when I could schedule an oil change because I didn’t catch Look at my oil life as soon as I should. Christine worked with me and said I could drop it off around 8:30/9am. By 11am it was ready and I could use it to go to a wedding. She was amazing to work with. More