Ocean Auto Club Coral Gables

"Excellent Service" My experience with Bird Road Subaru was excellent. When I bought my Legacy the sales Department was very helpful and professional. Last week I brought My experience with Bird Road Subaru was excellent. When I bought my Legacy the sales Department was very helpful and professional. Last week I brought my car in due to a flat tire and the Service Department took care of my car as soon as I got to the Dealer without an appointment More

Service experience I came in for an oil change and brake noise. My service advisor was very informative as to the needs of my vehicle. All issues were resolved in a ti I came in for an oil change and brake noise. My service advisor was very informative as to the needs of my vehicle. All issues were resolved in a timely manner. More

Good Service Experience with my car From the appointment selection to the delivery of the car, the experience was great. The work was done within the promised time. No long waits. Friend From the appointment selection to the delivery of the car, the experience was great. The work was done within the promised time. No long waits. Friendly staff. More

Awesome Experience The experience was painless. Great team and great service. I really felt like they go out of their way to give you the best service. The experience was painless. Great team and great service. I really felt like they go out of their way to give you the best service. More

The service team are amazing at what they do! They really went above and beyond their call of duty with my making my nightmare experience by making it a positive experience. I would definitely rec They really went above and beyond their call of duty with my making my nightmare experience by making it a positive experience. I would definitely recommend to anyone who owns a Subaru. More

Very happy customer I have to admit I was hesitant about bringing my car for service to any dealership in South Florida as my previous experiences with dealerships were n I have to admit I was hesitant about bringing my car for service to any dealership in South Florida as my previous experiences with dealerships were not very good. My experience with Bird Road Subaru far exceeded my expectations. They were professional and knowledgeable as well as friendly. They didn't push me to do any repairs that I couldn't afford and worked with me on what was necessary and helped me to prioritize what needed to get done . Although I rolled in there with an older model 2013 outback that needed service , they treated me as if I was a priority customer that just purchased a new car from them. Subaru cars hold their value very well and my recent experience with them justifies why I chose a Subaru in the first place. This dealership certainly lives up to the standards Subaru attempts to convey to its customers. Everyone that attended me from beginning to end in servicing my car was top notch. Not only did they loan me a courtesy car free of charge while they worked on my Outback but Edgar, the service manager actually delivered my car to my job when the work was done as I live so far from the dealership. He took his time after a long day to patiently talk with me and answer all of my questions. I will definitely bring my car back to them again and when I'm ready to purchase a new one I will come to them first. I give them my best rating ! More

Very Disappointed This was my 4th Subaru, 3 of which purchased from here. Things have changed! Sales department vague about everything, poor follow up, pushy and dece This was my 4th Subaru, 3 of which purchased from here. Things have changed! Sales department vague about everything, poor follow up, pushy and deceptive. More

wow what a turn around great new service team. extremely fast service Awesome staff Mario and Edgar are second to none makes the hole experience of service a pleasure both E great new service team. extremely fast service Awesome staff Mario and Edgar are second to none makes the hole experience of service a pleasure both Edgar and Mario are very hands on and knowledgeable worthy of recognition, always keeping the customers needs in mind, the only honest service shop left, this alone has made me a Subaru customer for life. these guys add true value to the company. thanks for everything. More

service was a rip-off even at $0 My experience has been awful. First, when replacing my airbag due to the takata recall, my dashboard was damaged in several places (I was told that “ My experience has been awful. First, when replacing my airbag due to the takata recall, my dashboard was damaged in several places (I was told that “the clips broke”). Mario told me that he would order a replacement dashboard. He did, and after a couple of weeks it came in. Great. I take it in, and I note that the paperwork claimed that the dash was being replaced under the sticky dash recall (the dash was not sticky) instead of because of damage during the previous repair. Fine. They tell me it will be ready at 1 or 2... it was “ready” after 5. And I say “ready” because, once again, my car was in worse shape than it was when I dropped it off. All of the front facing vents on the dash are cracked now and the two side ones are badly aligned within the dash. It’s visually obvious and the one on the passenger side is so bad that the knob to adjust air flow is badly obstructed. Additionally, the lid of my center console was broken when I picked up the car. I’m about as dissatisfied as is possible and will be relaying my concerns to Subaru corporate because I don’t believe that this is the experience they want their name on. Consistently giving my car back in worse condition than it was in when I dropped it off should be unacceptable to the service provider as well as the recipient. More

Excellent I went to Bird Road Subaru for maintenance service for my leased car 2017 Outback. I was greeted by Mr Edgar Paniagua at the scheduled time. The ser I went to Bird Road Subaru for maintenance service for my leased car 2017 Outback. I was greeted by Mr Edgar Paniagua at the scheduled time. The service was excellent , there was not waiting time and the service was finished on the promised time. Mr Paniagua and his staff was courteous and very professional. I would highly recommend this dealership. More