Back

Oakes Kia - Service Center

North Kansas City, MO

4.6
1,344 Reviews

1,344 Reviews of Oakes Kia - Service Center

Sort by
January 27, 2024

Aly in service is awesome! !! She always gets me taken care of. Will always returb to oakes kia More

by Justdance200212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyric Greene
Jan 29, 2024 -

Oakes Kia responded

There is nothing better than a great review. Thanks for giving Oakes Kia your business, we will make sure your kudos reach Aly.

January 26, 2024

Done a great job in keeping me satisfied with their services. Keep it up people More

by dastone4561
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Oakes Kia responded

Thank you for your confidence in Oakes Kia, and for your business. We are grateful to have you as a customer!

January 26, 2024

Everything was great. Only thing that wasn't perfect was , I couldn't get in touch with my sales person when we had decided to accept the price. It took a whole day to ge More

by LIZZIBURTON007
Recommend Dealer
Yes
Employees Worked With
Karen Suaraz
Jan 26, 2024 -

Oakes Kia responded

Lizzi, thanks for your feedback! We're glad to know that Karen was able to assist you effectively at Oakes Kia. Apologies for the delay in communication and we'll work on improving this aspect. Stephen Hill - GM/Partner | Oakes Auto Group - 816-474-2900

January 24, 2024

Well to start, the service dept person hung up on me when I questioned if there was not an emergency appt earlier than the Friday appt--when it was only Tues and I did not feel safe to drive with the engine More

by KELLYB0605
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
na
Jan 25, 2024 -

Oakes Kia responded

I'm sorry to read about your recent experience with our service department. We strive for excellent customer service and it seems we fell short during your visit. I'd like the opportunity to discuss this further, understand what happened, and see how we can make things right moving forward. Please reach out at a time that works best for you - thank you, Rachel Huff - BDC Director - (816) 474-2900

January 23, 2024

Service was ok. Waiting room is needs paint and an update. Normally I wouldn't care about the waiting room but it took almost 2 hours for an oil change so we spent a More

by Lberi69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know who I dealt with.
Jan 23, 2024 -

Oakes Kia responded

We appreciate your feedback on the waiting room and apologize for any discomfort you experienced during your extended wait time. We're always looking to improve our customer experience, so we'll definitely take this into consideration. If there's anything else you'd like to discuss or if you have further suggestions, please feel free to reach out directly to our BDC Director, Rachel Huff, at (816) 474-2900. Thanks!

January 23, 2024

Mike provided great service while getting my routine vehicle service. He got everything taken care of, including 2 recall items, in a timely manner. More

by jennidunn21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service department
Jan 24, 2024 -

Oakes Kia responded

Jenni, we're glad to know that Mike was able to provide you with great service during your routine vehicle check at Oakes Kia! It's important for us that everything is taken care of promptly, especially recall items. Thanks for the positive feedback!

January 23, 2024

really accommodating to me I was running late and they stayed waiting for me to pick up my car. I appreciate that! More

by DIANNASANDERS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I’m terrible with names I don’t remember his name
Jan 24, 2024 -

Oakes Kia responded

Dianna, we're glad to know our team at Oakes Kia was able to accommodate your schedule. We always strive for the best customer service! Take care!

January 20, 2024

Husband says they did great, fantastic, phenomenal, magnificent, I'm just typing words to be able to move to the next page. More

by stephaniegraves148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eiris Webster
Jan 22, 2024 -

Oakes Kia responded

We're delighted to know your husband had a great experience with us at Oakes Kia! Thanks for taking the time to share this feedback.

January 19, 2024

I was quoted 30 minutes for the service when I made the appointment when we arrived at the dealership they quoted me son in law 2-3 hours. More

by pinckard3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jan 22, 2024 -

Oakes Kia responded

I would like to apologize for the confusion regarding your service appointment. We aim for clear communication, and it seems we fell short in this instance. I'd like to discuss this further with you so that we can make things right. Please feel free to reach out at your earliest convenience. Thank you, Rachel Huff - BDC Director - (816) 474-2900

January 19, 2024

This service visit was one of the best and easiest experiences I have ever had. It was easy to make the appointment, schedule a shuttle back home, and drop off the car in the morning and then do ever More

by rdkind62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyric Greene
Jan 19, 2024 -

Oakes Kia responded

We're delighted to know that your service visit at Oakes Kia was smooth and hassle-free! Our team is always here to make things as easy as possible for you. Thanks for sharing this great review, we appreciate it!

...
9
...