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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,345 Reviews
Call Service Center (816) 474-2900

1,345 Reviews of Oakes Kia - Service Center

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February 14, 2023

I had my appointment scheduled a week. I arrived and they didn’t have any of the parts, so they had to run and get them. I asked for fuel filter change to when I set the appt up and that More

by sjackso1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec Andrews
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Feb 15, 2023 -

Oakes Kia responded

This is never the type of service experience that we want for our customers, and I apologize that you were not greeted with the visit you had hoped for. Our mission is to provide quick and efficient service to all, and I am disappointed that we missed the mark. I am upset to hear that your fuel filter was not changed, and would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Rachel Huff - BDC Director - (816) 474-2900

Feb 15, 2023 -

sjackso1212 responded

I live 3 hours away. I came there to get it all done at once, which didn’t happen. I probably won’t come back up there for just a fuel filter change. I will take it to a dealership where I live. I just thought I would have had a better experience when I spent 73 thousand on a vehicle there

Feb 16, 2023 -

Oakes Kia responded

I sincerely apologize for this upsetting experience and would like to further discuss this. I will need some additional information from you, so when you can, please call me directly. Talk soon, Mike Stinnett - Service Manager - (816) 683-4256

Feb 16, 2023 -

Oakes Kia responded

I sincerely apologize for this upsetting experience and would like to further discuss this. I will need some additional information from you, so when you can, please call me directly. Talk soon, Mike Stinnett - Service Manager - (816) 683-4256

February 11, 2023

Everyone was friendly, helpful and just fun to be around. Our salesman (Kyle Thouvenell) was knowledgeable and helped through the buying process. I’ve never bought a vehicle and had so much fun. More

by pweisner
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derrick Dow, Kyle Chmidling, Kyle Thouvenell
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Feb 13, 2023 -

Oakes Kia responded

Thank you for the review! We are so glad to hear that Kyle delivered such an outstanding purchase experience. Drive safely, and we hope to see you back again at Oakes Kia!

February 10, 2023

Too many visits. ... shouldn't have to go to the dealer more than 2x during the purchasing process. I have had to go to the dealership 5 x during my buying process. My More

by chbe1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Dow
Report | Print
Feb 15, 2023 -

Oakes Kia responded

We strive to provide a seamless experience and it's disappointing to see we've missed the mark. I understand your frustration and I apologize that you had to make multiple visits to our dealership. We will use your feedback to make improvements for our customers in the future, and if there's anything else we can do for you, please give me a call. Thank you, Kevin Hall - Sales Manager - (816) 474-2900

February 07, 2023

Nathan who is new to the location kept men inform by text and call backs. More

by GABSHAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Feb 07, 2023 -

Oakes Kia responded

Thank you for leaving Nathan a five-star review! We love to hear when the Oakes Kia team is making our customers happy.

February 05, 2023

Service department was friendly and always does quality work. They always call before they do additional work! More

by dldalsing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando in service
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Feb 06, 2023 -

Oakes Kia responded

Thank you for the review! We are so glad to hear that you are confident in the Oakes Kia team to get the job done. Drive safely, and we hope to see you back again down the road!

February 03, 2023

Jordan was very helpful and great to work with. The day we were there was incredibly busy but he did his best to keep the process moving for us. More

by CASHMANJ3
Recommend Dealer
Yes
Employees Worked With
Jordan Purvis
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Feb 06, 2023 -

Oakes Kia responded

It is great to hear that Jordan earned your 5 stars. He will appreciate the shoutout. Thank you for trusting Oakes Kia with your business!

February 01, 2023

So efficient and kind in getting my car in tip top shape! Thank you everyone! More

by HOLMES_S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Andrews, Keith Ordiway, Alek Bonikowski
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Feb 01, 2023 -

Oakes Kia responded

Your five-star review made our day! Thank you for your kind words. We hope to see you next time at Oakes Kia!

February 01, 2023

They were very helpful. Also worked with us even though we were from out of town More

by lukerhoads
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Derrick Dow, Keith Ordiway
Report | Print
Feb 01, 2023 -

Oakes Kia responded

Thank you for reviewing Oakes Kia! It was so kind of you to share your experience. We hope to see you again in the future!

February 01, 2023

Patrick was awesome, funny and very friendly towards me with my truck purchase I love this truck More

by jrl1321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Morere
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Hall
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Feb 01, 2023 -

Oakes Kia responded

We're delighted you enjoyed working with Patrick here at Oakes Kia! Thanks so much for the supportive feedback. Safe driving, and enjoy your new vehicle!

January 31, 2023

Everyone was helpful friendly and easy to work with. The process was fairly quick and easy. More

by JM_STANEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Andrews
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Feb 01, 2023 -

Oakes Kia responded

We really appreciate you taking the time to leave Oakes Kia this awesome review, thank you!

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