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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,345 Reviews

1,345 Reviews of Oakes Kia - Service Center

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February 23, 2023

Good first experience. Wasn’t thrilled to need my transmission looked at, but feel confident in what was done/checked to remedy the issue. More

by soldbyvold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Fernando
Feb 23, 2023 -

Oakes Kia responded

Thank you for the kind words and review! We are delighted that our team provided you with top-notch service and we look forward to assisting you next time. -- Oakes Kia Team

February 22, 2023

I arrived on time for my service. I was taken in immediately and my 8k service was done in less than an hour. If you are looking for a new ride, Oakes Kia is the place. More

by macsmitherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alec Andrews
Feb 22, 2023 -

Oakes Kia responded

It was our pleasure to offer timely service! Thank you for recommending Oakes Kia. We're lucky to have customers like you!

Feb 22, 2023 -

macsmitherman responded

I am the lucky one. Oakes Kia is the best dealership in Kansas City . Thank you for being the best!!!

February 22, 2023

Would recommend to anyone that needs their car serviced. Friendly informative clean and easy to schedule and arrive More

by janetlindsay45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy
Feb 23, 2023 -

Oakes Kia responded

Janet, we are pleased to hear that Oakes Kia has earned your trust! Thank you!

February 21, 2023

Brian was absolutely amazing through the whole process of purchasing my new Telluride. I was purchasing from out of state, and he was available to help me whenever I reached out to him. Furthermore, the vehi More

by ashley.june
Recommend Dealer
Yes
Employees Worked With
Brian McCabe
Feb 21, 2023 -

Oakes Kia responded

Providing a seamless car-buying experience for our valued guests is our goal, so we will certainly give Brian your kudos for a job well done. We are glad he could send you home in a Kia Telluride that is right for you! - Oakes Kia

February 21, 2023

Outstanding service. Great support in scheduling me on short notice. Everything taken care of promptly. Escorted me to waiting area and explained amenities. Escorted me t More

by BRIAN.N.ROLLINS
Recommend Dealer
Yes
Employees Worked With
Carlos Amezcua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2023 -

Oakes Kia responded

Brian, we're elated that we could accommodate all your needs and make your experience smooth! Thank you for choosing Oakes Kia for your service work. Safe travels, and we'll see you next time!

February 21, 2023

It was very quick and easy to get scheduled and service. They were very accommodating More

by mperdue93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
Feb 21, 2023 -

Oakes Kia responded

Thanks for the great review of Oakes Kia!

February 21, 2023

Some Issues were not taken care of, didn't reset settings. Quick service. Staff was courteous. More

by kim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Feb 21, 2023 -

Oakes Kia responded

Kim, while we're glad we could welcome you with friendly and timely service, it's disappointing to see we fell short of attending to some of your issues. If you're willing, I'd like to discuss your experience with you directly and do what I can to improve it. Please give me a call at your convenience. Thank you, Mike Stinnett - Service Manager - (816) 683-4256

Feb 22, 2023 -

kim66 responded

Sure, the only issues were that my car pulls to the right and when I stop, it shimmies quite a bit. They said they didn't see the issue but it is still doing it. Also, my settings were not reset and I'm not sure how to do that. The notification on my screen keeps telling me I need an oil change, and also it says something about an 8000 mile check. Also, there was something in my account talking about all of these items that need to be done, rotating tires, etc. I'm confused about all of this and I don't want to do anything that messes up my warranties. Any help would be appreciated. Thank you for reaching out.

Feb 22, 2023 -

Oakes Kia responded

Kim, we would like to help and encourage you to reach out to Rachel at 913-222-5342 or Mike at 816-683-4256 via phone, so we can help answer all of your questions.

February 20, 2023

The Oaks, Kia dealership, and the Oaks Kia service team has amazing customer service. I would truly not take my car any place else. I’m always treated with great respect, and I feel more like a family memb More

by jay.kedrowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Amezcua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Dow, Kevin Hall, Jesse Powers, Jose "Chavo" Chavez, Tonya Shrader, Kyle Chmidling
Feb 20, 2023 -

Oakes Kia responded

Thank you for trusting Oakes Kia with your business! We are pleased to hear about your positive experience, and hope to see you in the future!

February 20, 2023

Great communication coupled with friendly and timely service is always appreciated each time we have to bring our cars in for service. More

by EL_BAILADOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Spaulding - Service Advisor
Feb 20, 2023 -

Oakes Kia responded

Thank you for the excellent review of Oakes Kia. We look forward to assisting you again down the road!

February 19, 2023

Very friendly and fast service and good communication. They were on time. I would return. More

by mistybryanpaige
Recommend Dealer
Yes
Employees Worked With
Chad McGaha
Feb 19, 2023 -

Oakes Kia responded

This is a fantastic review! Thanks from the entire team at Oakes Kia!

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