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Oakes Kia - Service Center

North Kansas City, MO

4.6
1,343 Reviews

1,343 Reviews of Oakes Kia - Service Center

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December 15, 2023

Initial service of vehicle was poor - had an oil leak. They fixed it immediately and were very accommodating throughout the process - made it easy. More

by bm_atr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Dec 15, 2023 -

Oakes Kia responded

We want to once again apologize for the oil leak issue and thank you for your patience and understanding as we resolved it for you. Safe travels until next time! - The Oakes Kia Team

December 15, 2023

Great work on getting my ford escape repaired. Would recommend for other customers to bring in their vehicles for service. More

by hdeltang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aly Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alaina Rosendahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikayla King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lyric Greene
Dec 15, 2023 -

Oakes Kia responded

We're glad to know you had a positive experience with your Ford Escape repair here at Oakes Kia. Thanks for recommending us, we look forward to serving you in the future!

December 14, 2023

Oaks Kia provided an outstanding buying experience for my EV6. Their online platform was user-friendly, making it effortless to select my car. The communication from Chip was impeccable, with regular updates More

by Dno
Recommend Dealer
Yes
Employees Worked With
Chip Bashir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Oakes Kia responded

We're delighted to know you had an outstanding buying experience with us at Oakes Kia! It's great that our online platform and Chip's communication made the process smooth for you. Enjoy your new EV6, and thank you so much for recommending us!

December 13, 2023

Lyric and the rest of the Oakes Kia team were friendly and pleasant to work with during this process. More

by JS2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyric Kimley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Chavez
Dec 13, 2023 -

Oakes Kia responded

We're glad to know that Lyric and our team at Oakes Kia made your experience a pleasant one. Thanks for sharing this positive feedback!

December 13, 2023

Went in looking for a Jeep that was no longer on the lot, but came out with an even better deal on a 2022 Kia Sorento. Chelsea was super helpful and friendly and took the time to get to know exactly what I w More

by katelyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Kleoppel
Dec 13, 2023 -

Oakes Kia responded

Katelyna, we're delighted to know that Chelsea was able to assist you in finding a great deal on your new 2022 Kia Sorento at Oakes Kia. We appreciate the recommendation and look forward to seeing you again!

December 13, 2023

Recall was not done after waiting 3 hours. Asked for breaks to be checked was charged 199 for a diagnostic test without being informed of the fee. Location has very poor communication, will ne More

by Newness212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service team never provided names
Dec 13, 2023 -

Oakes Kia responded

We're sorry to read about your service experience and the lack of communication you experienced. It's important that our customers are informed of any charges or changes and it seems we've missed the mark here. We apologize for any miscommunication or inconvenience caused, as this is not reflective of the service standards we aim for. If you'd like to discuss this further, please reach out at your earliest convenience. Thank you, Jeff Solomon - Service Director - 816-474-2900

December 10, 2023

Friendly employees and very welcoming environment. Great timing and service. I will be returning for future tune ups and maintenance. More

by katewalter11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
Dec 11, 2023 -

Oakes Kia responded

Kate, we're glad to know you had a positive experience with our team at Oakes Kia. We look forward to seeing you for your future tune-ups and maintenance!

December 10, 2023

After oil change and inspection my car was parked between 2 other cars tightly and could not move my car. When telling person inside he rolled his eyes and had to wait 5-10 minutes to get other car moved. La More

by glynda.harman
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
I didn’t get names
Dec 11, 2023 -

Oakes Kia responded

Glynda, we would like to apologize for your experience. This is not the level of service we aim for and it's clear that we fell short in this instance. We take all feedback seriously and will use yours as an opportunity to improve our processes. If you're open to discussing this further, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Jeff Solomon - Service Director - 816-474-2900

December 10, 2023

The service provider was personable and service that was provided was great. There was bit of a wait but with all that has been occurring with Kia, I thought I would have to wait some. More

by cmonique24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Stinnett
Dec 11, 2023 -

Oakes Kia responded

We appreciate your understanding and patience during the wait, Monique. It's great to know that you found our service at Oakes Kia personable and satisfactory! Thanks for sharing your experience with us.

December 10, 2023

Karen was very helpful and knowledgeable when going through the features of my new car. Everyone was very professional! More

by RANDERSON8907
Recommend Dealer
Yes
Employees Worked With
Karen Suarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Oakes Kia responded

We're so glad to know you found our team, especially Karen, helpful and professional at Oakes Kia. Enjoy your new car!

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