Oakes Kia

They are very helpful and kind. They readily greet me when I get there. It is a very organized Service Center. They readily greet me when I get there. It is a very organized Service Center. More

Check in was fast. Pickup was as promised. Timely, courteous, and professional. Would recommend to anyone! Pickup was as promised. Timely, courteous, and professional. Would recommend to anyone! More

The service was fast and convenient and they did a good job on my car! I plan to take my car back next time it needs repair or maintenance service! job on my car! I plan to take my car back next time it needs repair or maintenance service! More

he was nice and understanding and he help me get a good deal on the mini van deal on the mini van More

Chelsea was great had a wonderful experience would refer all my friends and family thanks all my friends and family thanks More

Jarod was very helpful and polite and took care of things for 2 oil changes in one day! for 2 oil changes in one day! More

Was met by Randy in service even before I got to the door. Very friendly and professional. Was out very quickly with service performed well. In fact, everyone at the dealership was friendly. Will return door. Very friendly and professional. Was out very quickly with service performed well. In fact, everyone at the dealership was friendly. Will return. More

Everyone made things very pleasant, great staff and very helpful. The dealership had great options to choose from. Will definitely recommend and keep coming back in the future. helpful. The dealership had great options to choose from. Will definitely recommend and keep coming back in the future. More

Very professional, really overall a great experience, i have enjoyed hsving our two vehicles bought and serviced here have enjoyed hsving our two vehicles bought and serviced here More

Nick was extremely rude. He low balled me on my trade. When I questioned his methods, he told me he would show me how they arrived at that number. He came back and offered me He low balled me on my trade. When I questioned his methods, he told me he would show me how they arrived at that number. He came back and offered me $2000 more. I asked him to show me how he arrived at the numbers and he basically told me he did me a favor by offering me $2000 more. His energy was off and he was annoyed that I, the customer, asked so many questions because I’m knowledgeable. I was already pre-approved through Capital One. He started showing me rates based on Kia Financing in which I told him I was not interested. He then starts saying, “your credit must be in the 700s or 800s. Which was extremely offensive. If I’m sitting across the table from you obviously I can afford the vehicle I came to purchase. I already knew my interest rate and monthly payment. Due to his rudeness and inability to handle a black woman advocating for herself, I decided to walk away. My car was getting appraised so it was no longer out front where I parked it upon arrival. I had to walk around the parking lot and still couldn’t locate my vehicle. I went back in to ask where my vehicle was located and the front desk person didn’t know. The sales rep didn’t know either. I asked Nick and he pointed and said “over there” and walked away. He lacks tact and basic soft skills. I had to walk around the lot again to find my car which was located in the back of the lot. I spoke with the GM and he was apologetic; however, that wasn’t good enough. Regardless if I made a purchase or not, I should have been treated with respect and provided with quality customer Service. I will not be returning to Oakes Kia to purchase. The way I was treated was unacceptable. More