Oakes Kia

I took my new Optima in for an oil change and they had me in and out in half an hour. It was the fastest and best service I’ve received for car work. in and out in half an hour. It was the fastest and best service I’ve received for car work. More

Kevin was responsive, kind, and went out of his way to make sure I had everything I needed. Overall it was a low stress experience with a high level of customer service, and I look forward to building a r make sure I had everything I needed. Overall it was a low stress experience with a high level of customer service, and I look forward to building a relationship with the dealership in the future. More

Pleased overall with the car we purchased, the salesman (Kevin) and the easiness of buying from Oakes Kia. This is our 3rd vehicle we have bought here. (Kevin) and the easiness of buying from Oakes Kia. This is our 3rd vehicle we have bought here. More

Jaevyn was very friendly, patient, and helpful. I will recommend working with her to my family and friends in the future. Thank you so much Jaevyn! recommend working with her to my family and friends in the future. Thank you so much Jaevyn! More

Awesome experience great service friendly staff worked late to get the deal done good trade values josh and Jesse were amazing top notch sales and finance late to get the deal done good trade values josh and Jesse were amazing top notch sales and finance More

We bought a 2020 brand new Kia Niro with 45 miles on it, 8 days after we decided to go on a trip to snowboard in Colorado, the car started having shifting problems in Hays (thinking this could be transmissi 8 days after we decided to go on a trip to snowboard in Colorado, the car started having shifting problems in Hays (thinking this could be transmission), this happened at 12:00 AM so we had to get a hotel for the night $200, the closest Kia dealership is 100 miles from us, Kia refused to ship it back to Oakes Kia where it was purchased unless we wanted to spend $900 out of our own pocket, there are no rental cars in Hays currently available. To get an UBER ride to the closest dealership which is in Dodge City KS it would cost $348. We called Oakes Kia and spoke with a Manager named Jesse and explained the situation to him who showed zero concern about the amount of money this has cost us, showed zero interest in helping us find a solution and said once the contract is signed the deal is done and gave us a 1-800 number to Kia. We will never buy a Kia again and will highly encourage everyone we know from buying a Kia as well. We are also missing out on $600 spend on lift tickets, total because of our 8 day old car breaking down on us we have already spend/lost $1,148.00 (this doesn't include lodging in Colorado). HIGHLY encourage you do avoid this dealership and KIA at all costs. I never write reviews but this is just mind blowing to me that KIA is taking zero responsibility. They want you to buy a $30,000 car and then provide no help or resolution when it breaks down 8 days later leaving you and your family stranded in a small down in KS. More

When I arrived I was greeted and shown to the waiting room. I was there for a 7500-mile check-up and oil change on my Kia Telluride. The waiting area was clean with vending machines available. Staff w room. I was there for a 7500-mile check-up and oil change on my Kia Telluride. The waiting area was clean with vending machines available. Staff wore masks in keeping with the Covid guidelines for health safety. Once my car was ready, a tech came for me and explained in detail what was completed on my car, reminding me of my warranty coverage and that there was no charge. Additionally, I asked if my next appointment for my Kia Sorento could have a state inspection added. The service tech immediately jumped to it and added that on for the next day's work. I was very appreciative. More

The service department was very helpful and did the work in half of the time estimated. Clean lounge and kind employees. Gentleman was very polite. in half of the time estimated. Clean lounge and kind employees. Gentleman was very polite. More

Everything was great the car deal took a little more time then expected but it all was worth thanks Oakes Kia and thank you Tyler !! then expected but it all was worth thanks Oakes Kia and thank you Tyler !! More

Love the sales guy Tyler he helped me an my friend with getting into a 2018 Optima the sales team was professional and straight to the point thanks Guys it was all worth it getting into a 2018 Optima the sales team was professional and straight to the point thanks Guys it was all worth it More