Oakbrook Toyota In Westmont

Alap took great care of my car-fast,complete. Great communication by phone. Exceeded my expectations. Thank you. communication by phone. Exceeded my expectations. Thank you. More

MustafaGreat salesman! I just purchased a brand new Mustafa Great salesman! I just purchased a brand new 2021 4runner this weekend. Mustafa took the time to listen and answer all of my questions, wo Mustafa Great salesman! I just purchased a brand new 2021 4runner this weekend. Mustafa took the time to listen and answer all of my questions, worked with me on my schedule and for what I was looking for. Extremely patient in every way. very prompt to answer all my calls and return messages. Dedicated to what I was looking for, very honest and polite. He made the experience easy and less stressful. I appreciated it. Very knowledgeable and his vehicles if he doesn’t have the answer he’ll find it for you. This will be our second vehicle we purchased from him at this dealership, I truly enjoyed the experience the first time and this time. the dedication he and his team brings to the table, is something that cannot be beat. Thank you again for all your help!!! More

Process was absolutely seamless; we were in and out in just over two hours. Mustafa was very diligent and helped move the process along efficiently. We worked with Gerry and Joe who were also incredibly h just over two hours. Mustafa was very diligent and helped move the process along efficiently. We worked with Gerry and Joe who were also incredibly helpful and kind. Thank you so much for allowing us to purchase our new car with such ease! More

Me and my family bought a car this week from Mustafa. He and everyone else who worked there were incredibly nice and helpful. The whole process was easy thanks to Mustafa. and everyone else who worked there were incredibly nice and helpful. The whole process was easy thanks to Mustafa. More

I just bought a new car today from Mustafa. The whole team there is so wonderful! No high pressure, all very personable and kind, and I love how they spend the time with you to help you understand how yo team there is so wonderful! No high pressure, all very personable and kind, and I love how they spend the time with you to help you understand how your vehicle works. I had limited time and they all went out of their way to make the experience easy. I would come back here again. More

Thank you Syed Mustafa for always helping me out with anything that I need for my vehichle. One of the most helpful and kind inviduals I have met and im just satisfied with all the help that Syed has d anything that I need for my vehichle. One of the most helpful and kind inviduals I have met and im just satisfied with all the help that Syed has done for me. More

Maher was very professional and friendly. He Had answered all the question we had, We are very happy with our purchase. Thank you so much! all the question we had, We are very happy with our purchase. Thank you so much! More

Purchased vehicle. Returned for minor service. Very pleased with all around customer service and the honesty of Ge He kept his word.rry Arquines Sales Manager. pleased with all around customer service and the honesty of Ge He kept his word.rry Arquines Sales Manager. More

Mustafa Syed was extremely helpful in finding us a new car! He made things easy for us and was very clear on the features within the car. He also helped us trade in my old one for a new lease. I'd recomme car! He made things easy for us and was very clear on the features within the car. He also helped us trade in my old one for a new lease. I'd recommend him to a friend. More

Had to share my experience as it was pretty incredible. The guys at Oakbrook Toyota turned a bad situation into a great one that worked out for everyone! About 5 weeks ago I purchased an Equinox from t The guys at Oakbrook Toyota turned a bad situation into a great one that worked out for everyone! About 5 weeks ago I purchased an Equinox from the dealership. I worked with Gerry Arquines and Ben Swan. The sale was smooth and went well. The process couldn’t have been easier. After a few days we had to take the vehicle to the Chevy dealership because it was leaking wiper fluid due to a crack in the wiper fluid basin. Long story short it needed to be replaced but wasn’t covered under warranty due to damage they identified under the hood. We got the basin replaced but then soon after the check engine light popped on. At that point we started getting nervous as Chevy told us that the underlying issue was due to some damage from an accident the vehicle was in prior to us purchasing it. We gave Oakbrook Toyota a call and without hesitation Gerry had us bring back the Equinox for Toyota to take a look at. After having the service department take a look it was determined that the issue needed to be looked at by Chevy. Without hesitation Gerry offered us a loaner and had the Equinox sent to the Chevy dealership for them to take a look. There was additional damage/issues identified by Chevy on top of the problem that was causing the check engine light. Gerry didn’t want my family in an SUV with safety issues and with issues caused prior to us purchasing it. He was going to get the issues fixed for us which was amazing. When Chevy went to fix the car there was additional body damage identified which could have potentially impacted any sort of warranty or insurance claim down the road for us. This of course wasn’t the news anyone would have wanted to hear but that bad news didn’t last. My wife and I couldn’t believe what happened next as we were informed that Oakbrook Toyota would let us take the car back and exchange it for a different vehicle. Even though it may have been easier to just pass the vehicle back to us Gerry informed us of the new issues and that we needed to look at other SUV’s. We may not have known the difference but he decided it was the right thing to do. Working with Gerry and Ben we were able to trade in the Equinox this past Saturday and are now in a RAV4 that is amazing and that my wife feels safe driving our two little ones in. When I reflect back on what happened the main thing that comes to mind is that Oakbrook Toyota really values their customers and understands the “big picture”. The integrity, compassion and willingness to help my family and I though a hard situation has likely made me a lifelong customer. I don’t think the word “trust” comes up a lot in a car purchase discussion but I can “trust” Oakbrook Toyota and will be telling my friends, family and people I come across that your dealership is top notch when it comes to service, integrity, honesty and really just good people who are looking out for their customers. I would imagine that things would have turned out differently elsewhere but the outcome and process leading up to it really shows how great Oakbrook Toyota is. Couple final thoughts: - By doing the right thing Gerry and team gained a long term customer who will go out of their way to tell others how they feel about Oakbrook Toyota and what they stand for - We were really impressed with how easy the sales/financing process was. Huge shout out to Ben Swan who was really helpful and clearly a great asset to the dealership More