Oakbrook Toyota In Westmont

The service and communication is always excellent. I have worked with Nate for many years. Oakbrook Toyota has my trust. I have worked with Nate for many years. Oakbrook Toyota has my trust. More

Fast nice job always do great great work. Thank you for working on our car. Thank you for working on our car. More

Our salesman Joelson was amazing and showed the utmost professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the veh professionalism and integrity while working with us. This was my son’s first car buying experience and he took the time to thoroughly explain the vehicle and all of the features to him and made him feel confident in his selection. We have purchased several Toyotas and currently have a 2011 Sienna which we plan to upgrade in the near future and would be happy to work with him on our next purchase! Unfortunately we did not have the same, positive experience with the finance guy Brian. Do your due diligence and plan your financing ahead of time. We were left with a very bad feeling after realizing we were blatantly lied to by him in regard to having to purchase an extended warranty in order to obtain a lower interest rate. Not only is the information Brian told us not true, it is an FTC Act violation and is a deceptive business practice called "tied selling" per an attorney we spoke with as well as Toyota Financial Services. Brian started us off at a whopping 7% interest rate and assured us he had shopped around and that this was the lowest rate he could offer us. When we got up and walked away, he invited us back in and told us he spoke with Toyota Financial Services and they miraculously offered us a lower rate but told us again, in order to get that lower rate we would have to purchase the extended warranty and were told this repeatedly when we asked if there was any way to not purchase the warranty. A lower rate is dependent upon top tier credit (which I have), not tying it with an additional product or service. Again, deceptive selling. While we understand the need to make money on the deal (in addition to the $500 lo-jack) we also know it can be done in a way with integrity and by not being deceptive which is very bad practice for any business. We did communicate this to the management team at this dealership and have yet to hear anything at all from them. Again, disappointing. Yes, we were able to cancel the warranty but contact from the management team would have been a nice show of integrity and that they don’t stand behind these types of deceptive tactics. More

Oakbrook Toyota dealership is an awesome place to get service for your car. The employees are so polite and professional.. service for your car. The employees are so polite and professional.. More

Great team of professionalism see you again. Remodel of the facility looks really good happy to see the chai Remodel of the facility looks really good happy to see the chai More

My experience was great at OakBrook Toyota, Nate is always professional, friendly and helpful letting me know what going with my car. always professional, friendly and helpful letting me know what going with my car. More

Nothing special. Service not particularly speedy, nor inexpensive, but waiting area was clean. Unlike Dan Wolf Toyota, no free coffee and water. Service not particularly speedy, nor inexpensive, but waiting area was clean. Unlike Dan Wolf Toyota, no free coffee and water. More

The service was excellent and the service manager was extremely pleasant and professional in his dealings. extremely pleasant and professional in his dealings. More

Toyota service bill is high. last day service they charge 500 dollar laboure charge .parts charge 200.all together 765doller I paid including tax.this too much.if you go oil chan last day service they charge 500 dollar laboure charge .parts charge 200.all together 765doller I paid including tax.this too much.if you go oil change,cannot affordable you can expect minimum500.better go to Jeffy lube for oil change.if you need mechanical parts replacement only for Toyota service.but you can expect surprise bill More

Could do much better with dealing customer, car wash should come in the end, depending on individual relationships, thanks should come in the end, depending on individual relationships, thanks More