Oakbrook Toyota In Westmont

The service staff were courteous, professional and knowledgeable. The work performed on my vehicle was completed rapidly and to my satisfaction. I would recommend Oakbrook Toyota to my friends knowledgeable. The work performed on my vehicle was completed rapidly and to my satisfaction. I would recommend Oakbrook Toyota to my friends More

Friendly and hassle-free service. Had a nice space to work while waiting. Will be returning for my next service appointment. Had a nice space to work while waiting. Will be returning for my next service appointment. More

Service reprisentative was very pushy. Prices for repair and parts were far too expensive compared to the competition. Prices for repair and parts were far too expensive compared to the competition. More

The people are friendly and ready to help. The service is always fast and reliable. The service is always fast and reliable. More

Crystal on the phone was most helpful of all dealers we called. Alex is a gentleman and so easy to work with. Bill made sure the car we wanted would be available. The whole experience was great, could not called. Alex is a gentleman and so easy to work with. Bill made sure the car we wanted would be available. The whole experience was great, could not be happier with the car. More

Clean facility. Very professional staff. Sent a video showing the condition of brakes and tires. Completed work as and when promised. Very professional staff. Sent a video showing the condition of brakes and tires. Completed work as and when promised. More

Great customer service by Service Manager, Brian Gedrimas. My car runs well with my new tires! Gedrimas. My car runs well with my new tires! More

Clean facility. People were all very friendly. Service writer had a lot of information about Tundra pick up trucks. People were all very friendly. Service writer had a lot of information about Tundra pick up trucks. More

Everything went very smoothly I was only in for my first check up on my brand new car had my appointment great mechanic great advisor check up on my brand new car had my appointment great mechanic great advisor More

Scheduled an oil change with a courtesy inspection knowing my alignment was off. Waited at the dealer for 3 hours to get done. When they finally finished, they said my alignment was off but it was too knowing my alignment was off. Waited at the dealer for 3 hours to get done. When they finally finished, they said my alignment was off but it was too late to fix because the tech was done for the day. They claimed it took so long because the tech is very slow but very good. That would have been fine if they told me beforehand that was the case. I wouldn't have waited there for the work I would have dropped it off. When I got a text asking me how my service was, I gave a bad review. They responded with I'll get a call from a manager. When that manager called, he was unsure what the issue was. His records only showed I was there for slightly over 2 hours. For me that's still a long time for an oil change and inspection with an appointment. They didn't take into consideration for the time where I wasn't being helped, which was 3 hours. Vic the service manager made it seem like I shouldn't have been unhappy. He did nothing to make the situation better and even suggested I come back. I've had my truck at a few Toyota dealers in the suburbs for oil changes and never waited for more than 90 minutes even when it was busy. If they did make me wait that long they always offered a free oil change coupon for the hassle. Avoid this dealership. If you can't don't expect your service to be timely and if you have an issue Vic and the service department will give you no relief and play dumb to why you're not giving them a good review. More