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Oakbrook Toyota In Westmont

Westmont, IL

4.4
2,140 Reviews

550 East Ogden Ave

Westmont, IL

60559

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Showing 2,140 reviews

November 08, 2022

Service was great but your price of the wheel alignment is a little higher than the other non Toyota service centers. However your standard of quality may be higher than the rest. More

by redsoem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dwyer, Mario Galang
Nov 08, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 08, 2022

I was sold a car without the operating information. We got home and the doors were locked. Our sales rep was NOT responsive…and the sales manager who was negotiating the deal was extremely rude. Wou More

by LCULBERSON5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donroy Quilop, Mauricio Hernandez
Nov 11, 2022 -

Oakbrook Toyota In Westmont responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

November 08, 2022

Zeroed into the problem right away. Was advised what was needed for my car maintenance. Polite and friendly staff. Will not go to any other dealer for service work even though I live on More

by SMBICEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gedrimas
Nov 09, 2022 -

Oakbrook Toyota In Westmont responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oakbrook Toyota In Westmont, we look forward to having you as a valued customer for many years to come!

November 05, 2022

It was a great experience. In this case, the service could be done quickly so I did not need a ride home. I waited in the service area. I think I was there about an hour and t More

by SHEFFIELDROBIN69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alap Thaker
Nov 06, 2022 -

Oakbrook Toyota In Westmont responded

Robin, Thanks for sharing about your service experience with Oakbrook Toyota In Westmont. Alap and our team appreciate your business and hope to see you again soon!

November 05, 2022

Always a pleasure dealing with Leonid - he always keeps me informed as time goes on. More

by jmcclory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonid Sayenko
Nov 06, 2022 -

Oakbrook Toyota In Westmont responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oakbrook Toyota In Westmont, we look forward to having you as a valued customer for many years to come!

November 04, 2022

They had the vehicle I wanted at a price that was acceptable.. salesman Joe was great! Sales manager tried to to hurry my decision by trying to make me believe the car was in high demand. I new it wa More

by DAV.MONTGOMERY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Verlotta, Maher Belkaid, Brian Sears
Nov 06, 2022 -

Oakbrook Toyota In Westmont responded

We are very happy to hear Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 03, 2022

With the exception of yesterday, which was great, for the past 8 years I've taken my prius here (bought it here) for service. The wait times are excessive and up-selling is common though obviously you can sa More

by JMCOGHLAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Dwyer
Nov 06, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for your review. We're sorry that you didn't have a better experience in the past, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 03, 2022

Personnel were friendly and responsive. Physical plant was clean, well organized and convenient. Pleasant car buying experience. More

by LDEHLERT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Brooks
Nov 03, 2022 -

Oakbrook Toyota In Westmont responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Oakbrook Toyota In Westmont!

November 03, 2022

It’s been the best one I been to and will continue to go to I highly recommend this dealer and highly recommend Ed More

by PEDROMALDONADO.ARIMONT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Syed, Joseph Perry, Edward Brooks, Lorena Lieser
Nov 03, 2022 -

Oakbrook Toyota In Westmont responded

Thank you so much for your kind words, Pedro, and for taking the time to leave us this wonderful feedback!

November 03, 2022

Estamos felices con nuestro nuevo vehículo, el cual fue posible gracias a la efectividad del servicio de los asesore. More

by Oscar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elyza Garcia, Jim Robertson, Lorena Lieser
Nov 06, 2022 -

Oakbrook Toyota In Westmont responded

Oscar, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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