Oakbrook Toyota In Westmont

Leon did a great job assisting me with my service needs. Informative and professional service. Informative and professional service. More

Joe Verlotta is the best seller and honest if I need to buy another car I’m coming there and I gonna look for a Joe to help me! buy another car I’m coming there and I gonna look for a Joe to help me! More

Edward Brooke he's the person make me bye the car 🚗 I trust him he's the best 👌 👍 trust him he's the best 👌 👍 More

Great service and I’ll recommend anyone to them for the best service very professional best service very professional More

I've been coming here since 2007 and have purchased two vehicles from Oakbrook Toyota in Westmont. The service guys have come to feel like family. vehicles from Oakbrook Toyota in Westmont. The service guys have come to feel like family. More

I have been a customer for 20 years for the reason of service. They are wonderful! service. They are wonderful! More

Joe made the buying process easy to understand and convenient. He got us the car we were looking for much sooner than expected, at a time we were sure we wouldn't be able to get one for months. We're convenient. He got us the car we were looking for much sooner than expected, at a time we were sure we wouldn't be able to get one for months. We're happy folks! More

Mario and the service guys were efficient. The work was complete in 1.5hrs as promised. Thank you for your honesty integrity, and hardwork. Mario thank you also for allowing me to borrow yo The work was complete in 1.5hrs as promised. Thank you for your honesty integrity, and hardwork. Mario thank you also for allowing me to borrow your charger. Thank you I appreciate all you do! Happy Holidays More

I was looking to buy a 2022 Toyota sienna XLE but they had 2023 Toyota sienna XLE hybrid model was coming in and I was able book it and bought it. had 2023 Toyota sienna XLE hybrid model was coming in and I was able book it and bought it. More

Avoid this place at all costs! Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealer Refrain from doing business with this dealership, particularly with Manager Joseph Perry. My son and I leased a 2019 TRD PRO from this very dealership three years ago (Connor Rohrman was our salesman). Having no idea how the market would play out, I insisted at the time he purchase GAP Insurance to protect himself from standard depreciation in the event of a total loss. Little did we know how the market would change to our advantage! On Friday, 11/25/2022, we went in to either purchase a new car or buy out the lease. GM Joseph Perry thought he could unilaterally change the terms of the lease-end contract. He quickly learned from me he could not and that made him angry. I later learned his and Oakbrook Toyota's actions are a direct violation of Toyota Financials Agent's Agreement with the dealership (lease-end buyout). I spoke with Tanesha, a representative from Toyota Financial yesterday and they were very interested in what occurred. They will be contacting Rohrman Group to discuss the matter in detail. She spent over 30 minutes on the phone with me, capturing as much detail as possible. Joseph Perry stated he could pretty much do as he pleased, adding "I am in business to make money and I can do what I want." My son challenged them to explain three egregious, discrepancies in what we knew versus what he felt he could do, including “items” not included in the contract both they and we had in our respective possession. When they were confronted with these blatant inconsistencies, Mr. Perry and several of his colleagues became defensive, argumentative, and rude. It got worse when they knew we were pre-approved for a car loan through USAA and had the nerve to question whether they could take payment from USAA. Huh???? Aside from being an insurance company for veterans such as myself, they are also a financial institution backed by the FDIC. Why wouldn't they take payment from them? Because they realized they didn’t have a relationship with USAA and could not benefit in any way, that's why! To back up our claim of blatant disrespect, we happen to have the representative from USAA listening in on the conversation who commented on how poorly we were treated. When they finally realized their “strategy” wasn’t going to fly, they asked us to leave and refused to honor the lease end agreement; Again, a potential violation as an Agent of Toyota Financial. On our way out the door, my son had a few choice words for them at which time Joseph Perry became upset and made extremely unprofessional references I don’t feel a need to share on this site. I believe you are all getting an accurate picture. If you want to be treated fairly and not get taken, stay away from this place at all costs! This place is rated 9th in Toyota Dealerships in the Chicago area. Joe Perry and what I believe to be deceptive practices rampant with this dealership are the reason. Caveat Emptor! (Let the buyer beware!). This place wouldn’t even adhere to a previously signed contract issued by them and signed by me with a courtesy handshake. Would you trust any dealership who attempted to renege on a mutually signed. pre-determined lease-end buyout? Think long and hard before entering this establishment. More