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Oakbrook Toyota In Westmont

Westmont, IL

4.4
2,140 Reviews

550 East Ogden Ave

Westmont, IL

60559

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Showing 2,140 reviews

December 31, 2022

Did a great job and finished on time. Did not try to say the car needed additional repairs. More

by bleumoon56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alap Thaker
Jan 01, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 30, 2022

Sold me a vehicle they new had pre-existing issues. No transparency what so ever. Check-engine light came the next day, a day after the purchase they told me, “you should’ve bought a warranty.” No, you More

by HAZAMAHYK
Recommend Dealer
No
Employees Worked With
Donroy
Jan 03, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 30, 2022

Provided continues follow up and updates pre and post service,Thank you Mario,Vic and Diego for accomodating,updating and keeping the vehicles in excellent condition Happy New Year! More

by MELPARANAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vic,,Diego, Mario Galang
Dec 31, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 30, 2022

Mark checked me in and he was wonderful. I was upset because I had a 1:30 appointment, all I needed was rotate tires, check fluids, breaks etc. , but I waited for over 2 hours. I would expec More

by PAMNV50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Dwyer
Dec 31, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 30, 2022

I would never again recommend buying a car from this dealership. The Salesperson, Donroy, was friendly and helpful. The dealership provided a solid deal on the price of the car. However, when I finan More

by JAWORPAU
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donroy Quilop, Eddie Acosta
Jan 03, 2023 -

Oakbrook Toyota In Westmont responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

December 30, 2022

With the exception of having to pay an additional 3. 5% when paying with my credit card, Leonid was very professional and knowledgeable when I inquired about another issue. More

by CDADDABBO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonid Sayenko
Dec 31, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 29, 2022

Excellent and efficient service from John at Toyota in Westmont. Had him for 15 yrs. He’s top notch! He’s the main reason I keep going back to Toyota. Always a fair and accommodating gentleman. He is an a More

by cathymhillier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scambiatterra
Dec 29, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont, Cathy. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

December 29, 2022

Excellent service. John is phenomenal. He ensures that everything is addressed. My family are very happy with the center. More

by chapmanjac327
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Scambiatterra
Dec 30, 2022 -

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your thoughts on working with John! We're glad to hear that he delivered such a great experience for you and your family.

December 28, 2022

I was immediately attended when I arrived at my appointment and Brian the person attending me was very polite and professional on discussing the needs of my car. I definitely go back to that dealer More

by jaimeolga2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gedrimas
Dec 28, 2022 -

Oakbrook Toyota In Westmont responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 28, 2022

I was immediately greeted by the dealer personal when I arrived at my appointment and the person who attended me was very polite and professional explaining the needs to my car. More

by jaimeolga2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gedrimas
Dec 28, 2022 -

Oakbrook Toyota In Westmont responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oakbrook Toyota In Westmont.

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