Oakbrook Toyota In Westmont

I always receive great service at this dealership. Everyone is friendly and very good at their jobs. Everyone is friendly and very good at their jobs. More

Excellent service. Received my car earlier than expected. John is always fabulous to work with. Received my car earlier than expected. John is always fabulous to work with. More

This dealer does not state on their web site that they charge an extra 3.5% if you use a credit card. I was surprised to see a little sign stating this when I walked in. Totally unfair. I shopped around charge an extra 3.5% if you use a credit card. I was surprised to see a little sign stating this when I walked in. Totally unfair. I shopped around for the least expensive oil change and then they surprise you with this additional fee. Also, I received no car wash. More

On time service. Friendly car service driver. They keep my car running smoothly year after year Friendly car service driver. They keep my car running smoothly year after year More

Two hours and 45 minutes for an oil change with an appointment was an extremely long wait. Service was good and explanation of services was good as well. appointment was an extremely long wait. Service was good and explanation of services was good as well. More

The service advisor,Brian,was very helpful in explaining what was going on with my car and in arranging a ride home on the shuttle service. The waiting room was very comfortable and well stocked.I especial what was going on with my car and in arranging a ride home on the shuttle service. The waiting room was very comfortable and well stocked.I especially appreciated the hot chocolate and bottle of water. More

I purchased my vehicle here last year, and the first scheduled maintenance was due which I thought was an oil change but was actually a tire rotation. When I purchased my vehicle the salesperson told me scheduled maintenance was due which I thought was an oil change but was actually a tire rotation. When I purchased my vehicle the salesperson told me I could always take advantage of a free car wash whenever I had my vehicle serviced, which I decided to take advantage of this past Saturday, since I would be waiting at the dealership for my vehicle anyway. The service rep told me he'd take care of the car wash and that the total wait time would be about 2 hours since it was busy, which is understandable considering it is a Saturday. The rep texted me exactly 2 hours later stating the tire rotation was completed and that a tech would be taking it for a wash. Half hours later I see my vehicle come around the corner and park. After waiting another half hour i decide to look for my service rep which was no where to be found, and who never replied to my text in regard to an update. Another rep assisted stating the reason for hold up was that the computer system was being updated, which I'm assuming was the dealership computers. He hands me the receipt and reiterates why there was such a long hold up. I was told a 27 point courtesy inspection would be completed and the receipt stated such , however no supporting paperwork showing the inspection and inspection findings were given to me. In addition, the courtesy car wash left a lot to be desired. My vehicle looked like they only hosed it down with a water hose, was completely filthy and was dripping wet, and the interior wasn't touched. I've experienced courtesy washes at other dealerships, and the quality of this one was embarrassing. This was a completely disappointing and horrible experience. I will be taking my vehicle to another Toyota dealership for maintenance moving forward. More

Never told me that my car was ready. I was waiting at the dealer ship for over 2 hours. I was waiting at the dealer ship for over 2 hours. More

Great service! Everyone was very friendly, and the communication was good. The service did take a lot longer than I originally planned. It would have been nice t Everyone was very friendly, and the communication was good. The service did take a lot longer than I originally planned. It would have been nice to get a time estimate. More

Very easy and pleasant experience. Mark Dwyer was very professional, friendly and super easy to deal with. I do appreciate all help and quick communication Mark Dwyer was very professional, friendly and super easy to deal with. I do appreciate all help and quick communication More