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Oakbrook Toyota In Westmont
Westmont, IL
2,141 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,141 reviews
September 01, 2020
I've been getting my 2013 Prius serviced here since I bought it at this dealership. Up till now all was good. However, something is up with new attention on Alignment. As I sat in the waiting room for tw bought it at this dealership. Up till now all was good. However, something is up with new attention on Alignment. As I sat in the waiting room for two plus hours it seemed that 50% of the customers were told their vehicle failed the Alignment test. Me too. When I told the rep I would take that up with the place I buy my tires he told me he would attach my FAILED ALIGNMENT report with my bill. He did not. Looks like a scam to me..... I just reviewed my bill and see that Failed Algnment is not even mentioned. Also, since my car is now seven years old and has over 100,000 miles I brought my wife with me to look at new cars. Disappointing. Only two non SUVs in the showroom. More
by JRILEYINC
Verified CustomerEmployees Worked With
Mario D Galang
September 01, 2020
Allen Sizemore has been our 'go to guy' in the Service Dept. for many many years. We have purchased some 6 vehicles at Oakbrook Toyota and Allen always provides excellent advise on what needs to be done. Dept. for many many years. We have purchased some 6 vehicles at Oakbrook Toyota and Allen always provides excellent advise on what needs to be done. He does not 'over sell' but rather provides sage advise. The vehicles always perform well and I cannot recall having any problems. Allen helps prevent them from happening. Thanks Allen More
by DRAUDTWA
Employees Worked With
Allen Sizemore
August 27, 2020
IT WAS A GREAT EXPERIENCE ....FRIENDLY PEOPLE ...IT WAS A GREAT EXPERIENCE .. GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT EXPERIENCE .. GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT GREAT More
by MREBADD
Employees Worked With
BRIAN SEARS, Greg Zay, Zubair Karim, Tom Molloy
August 27, 2020
I think the dealership is great.The service department is knowledgeable and very helpful in explaining your concerns. Also the location is easy to navigate knowledgeable and very helpful in explaining your concerns. Also the location is easy to navigate More
by RALPHREID
Employees Worked With
Nate McGhee, Allen Sizemore
August 26, 2020
Nate McGhee & Sam Chacko was great in the service department. Kept me updated with everything Involving my vehicle. Kept his word on when my vehicle would be ready department. Kept me updated with everything Involving my vehicle. Kept his word on when my vehicle would be ready More
by CALVARADO1205
Employees Worked With
Nate McGhee
August 26, 2020
John is an excellent assets to oak brook Toyota. We stopped by the dealership without an appointment for oil change and he helped us get it done. stopped by the dealership without an appointment for oil change and he helped us get it done. More
by sg581
Employees Worked With
John Scambiatterra
August 24, 2020
Service was timely and professional. My appointment, drop-off and rental was excellent. Nate, my service advisor was on point and he followed up to advise me of my repairs. drop-off and rental was excellent. Nate, my service advisor was on point and he followed up to advise me of my repairs. More
by salvacionpc
Employees Worked With
Nate McGhee
August 24, 2020
Donroy had satisfactory answers to all my questions regarding the vehicle on our test drive and provided sound advice while we were working out the sale. regarding the vehicle on our test drive and provided sound advice while we were working out the sale. More
by MRSEABORG
Employees Worked With
Greg Zay, Donroy Quilop
August 24, 2020
I had an appointment at 11:00 for an oil change and tire rotation which could take up to 2 hours. After an hour and a half, they said that a wheel alignment was needed. That took at least another hour. W rotation which could take up to 2 hours. After an hour and a half, they said that a wheel alignment was needed. That took at least another hour. When they finally finished, the car was marred with white paint, scratches and noticeable black marks. They were not there when I brought the car in. When I brought this to their attention, they made excuses and only reluctantly cleaned off the marks. I left dissatisfied! More
by annbloese
Employees Worked With
John Scambiatterra
