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Oakbrook Toyota In Westmont

Westmont, IL

4.4
2,140 Reviews

550 East Ogden Ave

Westmont, IL

60559

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Showing 2,140 reviews

January 28, 2023

The service team was friendly and my car was done in the amount of time I was told More

by MMARCELO0506
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alap Thaker
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for choosing Oakbrook Toyota In Westmont. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 28, 2023

Really solid overall experience. Sales management was good and the finance and service departments have been great and easy to work with. This is my 8th Toyota and love my Tundra! More

by TKMARSHA450
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maher Belkaid, Lorena Lieser, Amir Kay, Jasmin Pina
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you so much for taking the time to share your feedback with us, Marsha. We are delighted to learn about your positive experience and congratulations on your new Tundra! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 28, 2023

Service Personnel should communicate status more. I received text saying if I needed anything, to text. I texted twice and received no response. It took 4.5 hours to get in a 15,000 service. I would More

by dave.kalvelage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Galang
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for this feedback, Dave. Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly.

January 28, 2023

Mark Dwyer was friendly. Service was performed within the promised time and cost estimates. Ed Brooks was friendly and knowledgeable. He answered my many questions and helpe More

by BAXBILSTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Brooks (Sales)...see above review, Alex Syed, Vik Patel, Mark Dwyer
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mark and our team, and we look forward to working with you again.

January 28, 2023

the service was excellent. Everyone was very courteous and helpful. My whole family has cars from toyota More

by TCERTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the shuttle driver was excellent. , Brian Gedrimas
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oakbrook Toyota In Westmont, we look forward to having you as a valued customer for many years to come!

January 28, 2023

Service was great! They did everything they said they would do. I was very satisfied. More

by JANIEMARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Galang
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oakbrook Toyota In Westmont.

January 28, 2023

The facility was clean that service I got was professional what more can you ask for....outstanding More

by JUNOBIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kendle
Jan 30, 2023 -

Oakbrook Toyota In Westmont responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 27, 2023

The service department was awesome and I’m very pleased with the service and how quickly it was done. I took away one star because the dealership is now charging 3.5% to customers that pay with a credit ca More

by RAV Owner 19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Galang
Jan 27, 2023 -

Oakbrook Toyota In Westmont responded

It's great to hear that Mario was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oakbrook Toyota In Westmont!

January 26, 2023

Leon took good care of me. He’s always to the point and quick which I appreciate. More

by ROCKY.ZIGMANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonid Sayenko
Jan 27, 2023 -

Oakbrook Toyota In Westmont responded

Rocky, Thank you for taking the time to share your thoughts on working with Leonid and our team. We're glad to hear we delivered such a great experience!

January 26, 2023

Did a thorough job and honest enough to explain my options for a major repair. More

by LASUNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Galang
Jan 27, 2023 -

Oakbrook Toyota In Westmont responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Mario and our team and don't hesitate to let us know if we can be of further assistance.

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