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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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February 18, 2022

Very rude staff, starting off with the service guy and the cashier. They obligated me to sign an error sheet caused by the service mechanic. They ivertightened the oil pan screws which they blamed on me. More

by User321
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Juan Vazquez, Service Manager

February 17, 2022

I live almost 30 miles from the dealership, but always return to service my cars purchased. I trust their experience and professo. More

by doolin2139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

February 16, 2022

I had another great experience at Oak lawn Toyota. Jose was very nice and helpful. I needed a new battery and was in & out in in about an hour or so. This location has the best service and I apprecia More

by Lisawells5858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karol And Jose
Feb 17, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review, Lisa! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Karol and Jose to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

February 16, 2022

Professional service fast and reliable always nice and dependable people to meet your needs and problems More

by Joanna Dundulis
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2022 -

Oak Lawn Toyota responded

Thank you, Joanna! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

February 15, 2022

The needed part was ordered and arrived two days later,I was notified, made an appointment. The part replacement took a couple of hours on day of the appointment.. More

by ultra.1982
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Feb 15, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

February 15, 2022

Great 👍and fast I like the job and the people are serviceli me and my More

by JAIME.JUAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

February 14, 2022

The service was great and the staff was friendly and attentive, I was very pleased More

by AMD8018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

February 14, 2022

I like the way the Service Department is a one-on-one deal. Frank Nash kept me informed and updated every step of the way via text and phone calls. It was especially nice that he gave us a car wash coupo More

by ELIZOC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

February 13, 2022

No response from owner must be true, don't buy here, no sales help afterwards More

by PETERDEVAUGHN
Recommend Dealer
No
Employees Worked With
All if I can't get help, especially owner !!!
Mar 02, 2022 -

Oak Lawn Toyota responded

Peter, We're sorry that you didn't have a completely satisfying visit, Peter. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

February 13, 2022

I've been to this dealership a number of times for routine maintenance. They are very helpful and keep you informed while you are waiting. More

by kadevlin55
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

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