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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,176 Reviews

2,176 Reviews of Oak Lawn Toyota - Service Center

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November 25, 2023

The customer service needs training, . My car is going back there for the 3rd time for the same reason More

by adeboyeadedoyin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nine
Nov 28, 2023 -

adeboyeadedoyin2 responded

Was there today, spent 3 hours before I was brought home without a loaner and my car is yet to be fixed. Still wondering how am going to get to work tonight though.

Nov 30, 2023 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

November 24, 2023

The service Center was respectful and kind. They wanted to help the customer. They were excellent at explaining what they were doing. The work was done in a timely manner. More

by knight0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Styger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ed Nilles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Spee
Nov 24, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

November 18, 2023

Outstanding service from initial contact with service representative until time of completion. Very clean waiting area. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2023 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, Dave, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 17, 2023

First everyone I encountered were professional and courteous. It might just be the times that we're in but those prices were very high. I know you have to make a profit but $195 for brake fluid was More

by Cheenagc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

November 11, 2023

Service was thorough and relatively quick. My car now drives easier and without the 'halting' that I was experiencing. More

by annemartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

November 10, 2023

My car was ready in a time frame that the service person indicated. Everything was fine with the car I have the tires rotated and would have expected the air pressure would have been checked. I did notic More

by tdryjanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm sorry, but I cannot remember the name of the person I dealt with at the Service Dept., but he was good to work with.
Nov 11, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

November 10, 2023

This is the third review for this service. The service was done on time for another appointment I had. Only the bird poop not washed off with the car wash was disappointing. The service oth More

by pswack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

November 06, 2023

I purchase the Drivers Education cars for my School District and will not go anywhere else except Oak Lawn Toyota. Ask for Steve and Richard Hertogs and you'll be treated like family ! More

by jmorser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Hertogs
Nov 06, 2023 -

Oak Lawn Toyota responded

We are very happy to hear Steve and Richard provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

November 05, 2023

Andres went above and beyond to resolve a key issue. He spent an exceptional amount of time trying different options until he was able to fix the problem. Though his department was clearly busy, he con More

by Oldsmobile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

November 04, 2023

I was very pleased today. Much improved from last visit. Appreciate the help from Bob. More

by BARNWOLF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

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