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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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July 08, 2022

Excellent service! The staff was very professional, The vehicle was completed as promised. The waiting room was small but comfortable. More

by WEMEBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 08, 2022

I was taken care of within 5 minutes of my appointment. Additional work was needed,that was finished in half the time.Keith Stadler took care of me. I have been dealing with Oak Lawn Toyota since 1988. I h More

by egd6740
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Mark, Steve, and Keith had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

July 08, 2022

Take care of my needs in a feasible time, not always excited about the price More

by f_suttondl1
Recommend Dealer
Yes
Employees Worked With
Other Employees : Actually don't know the employee names
Jul 10, 2022 -

Oak Lawn Toyota responded

Thank you! Frank and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

July 08, 2022

I have always had great experiences while there. I am on my fifth vehicle with them More

by nataleenv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Norm Nemanich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2022 -

Oak Lawn Toyota responded

Nataleen, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota for the 5th time! We appreciate you being a loyal customer and look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

July 07, 2022

I was there for my 15,000 maintenance check. All I had to do was show up with my car. The car was given an entire once over check, oil change and tire rotation. Within an hour, I had a report More

by emperez78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Jul 07, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

July 07, 2022

Very professional, customer first attitude The service team respected my time and kept me advised of the status of my car More

by Mike D
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2022 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

July 05, 2022

I have been bringing my Toyotas for service to Oak Lawn Toyota since 1994. I have always received great service, honest and knowledgeable assessments regarding any possible issues my cars have had. The ser More

by Irishmo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 06, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we look forward to seeing you again! Juan Vazquez, Service Manager

July 03, 2022

I was very pleased with the service and specially the excellent customer service provided by Frank! He was very pleasant and helpful! More

by floresmariap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

July 02, 2022

Service is always excellent. I trust them to keep my car safe to drive. Customer service is always o on target. I appreciate all they do! More

by EleanorChampagne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

July 01, 2022

I have an emissions issue and have been back three times for the same issue. More

by Km
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2022 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

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