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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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August 01, 2022

The registration process for service was fine, but a little incomplete. A call to the department filled in the missing information. Service rep was polite and friendly, and explained everything clearly. More

by LIMRULE5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember. He's not in the list.
Aug 01, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 01, 2022

It took about 1 hour to get everything all set. All covered under Toyota Care. More

by HENRY.PTACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

July 31, 2022

Was very pleased with the way you handled my needs, timely, and worked out well. Thank you. More

by mschmitlpta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

July 30, 2022

Prices are way too high. Job aren’t increasing pay why are companies. I don’t understand why places are increasing their prices to get simple services. Job aren’t increasing More

by Kl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2022 -

Kl responded

Come down on these prices and have real coupons that’s show a difference in what we are paying

July 29, 2022

I asked for my car to be diagnosed and they did the absolute bare minimum, didn’t accurately diagnose my car but still charged me the diagnostic fee, I had to get a second opinion to do what Oak lawn T More

by Ismail19883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Osuch
Aug 04, 2022 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

July 29, 2022

Honest and easy to work with. Good relationships with customers and go out of their way More

by SHARON9103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spee
Aug 01, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

July 29, 2022

I had a leak in my tire on way to work. I called them and they were able to squeeze me in so I didn't have a flat at end of night. I really appreciate that! More

by Zsmylz24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Jul 29, 2022 -

Zsmylz24 responded

Thank you!

July 27, 2022

The Service was very good and I didn't have to wait Long very friendly.. More

by Camille Albert
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

July 27, 2022

I was lied about a shield that apparently came off, they broke the screws, supposedly the shield from the oil change couldn’t be placed back in place because it was too rusty and they needed to make to hole More

by cperez061809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t remember the name
Jul 31, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

July 27, 2022

We really like their inspection service, and this is the first time we did this. More

by JAYCBAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 28, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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