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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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August 09, 2022

All went well. Very courteous and professional. Not too mention that the service time was respectable More

by Bunmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2022 -

Bunmi responded

2 thumbs up

August 08, 2022

They were able to squeeze me in for a quick oil change on my vehicle. Thanks! More

by laylow59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

Aug 08, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

August 08, 2022

Great service ,Joe the service rep was both professional and courteous. We were scheduled Friday to replace the passenger side mirror, and all four tires . Joe called to let us know replacing the tires wasn More

by k.sedrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Oak Lawn Toyota responded

We are very happy Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 07, 2022

Great service. Was kept informed of how the repairs were going . Considerate staff. Clean facility More

by CJBOBEK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

August 07, 2022

Service writer took the time to look up additional recalls and which saved me an additional visit. Much appreciated. More

by rickgonz_9293
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Oak Lawn Toyota responded

Rick, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 05, 2022

I was very impressed with Oak Lawn Toyota! I arrived with a check engine light on indicating speed sensors and the computer were in need of replacement. Sal Gaeta, the assistant service manage More

by Ritabringe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
Aug 08, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! Dave, Sal, and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

August 05, 2022

The service desk is professional and knowledgeable. They do their best to apply all applicable coupons. The service technicians do a great job identifying problems with your car. Recommending the must- More

by marvaarnold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Frank had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

August 04, 2022

Keith handled my service need promptly & courteously. He is friendly & knowledgeable in advising me about maintenance issues. It is a pleasure to deal with him. More

by OCARLOTTA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Oak Lawn Toyota responded

We are very happy Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 04, 2022

Wait time was a bit longer Waiting area pleasant and clean Very pleased with discount I received More

by ireneb0056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2022 -

Oak Lawn Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota. We appreciate your patience and look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 03, 2022

I stood in the service dept for 15 minutes and was not greeted. I asked if I was in the right place..,,Had an 8am appointment but was inspected hour and a half later. Unacceptable! More

by n2pink
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Juan Vazquez, Service Manager

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