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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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September 04, 2022

I came it with a problem- my front right speaker is not picking up my Bluetooth when I use my phone. The volume is very low and there is a buzzing sound. The service department did not help me. They up More

by shelleyad
Recommend Dealer
Yes
Employees Worked With
I don’t know
Sep 05, 2022 -

Oak Lawn Toyota responded

Shelley, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

September 04, 2022

My receipt stated, I requested the service. Juan Vazquez did by way of letters sent to me. I was told 30000 miles for that service when I came in July for oil change and tires rotated. I to More

by MARYREAGAN123
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Oak Lawn Toyota responded

Mary, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. We’re sorry your visit didn’t go as planned and would love the opportunity to touch base with you and address your concerns once we’ve been able to get the whole story. Juan Vazquez, Service Manager

September 03, 2022

Oak Lawn Toyota is the only place I bring my car for service - Keith in the Service Dept is very knowledgeable regarding this whole process! More

by cmnorvil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Keith met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

September 02, 2022

Amazing workers,fast service and friendly staff love coming to Oak lawn Toyota ,it’s not better place than this one !! More

by florhdc88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Oak Lawn Toyota responded

We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

September 01, 2022

I was taken care of by Lauren who is new to the Oak Lawn location and she was amazing in keeping me informed on the progress, cost and options with my vehicle. Bravo Toyota! Lauren is a Great addition to yo More

by Jamesramos6114
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly x156
Sep 02, 2022 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

September 01, 2022

Courteous and thoughtful and interested in our future and current needs we able to Secure a new vehicle thx More

by MJA244
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Barrex, Carlos Osuch
Sep 02, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

August 29, 2022

Excellent service. Trustworthy Wry well done. Would recommend this service. Glad I went. Enough already More

by Smegley
Recommend Dealer
Yes
Employees Worked With
So
Aug 30, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

August 29, 2022

Very efficient while I waited service. They were on time and finished quicker than expected. More

by Brent V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 29, 2022

I have brought my car back 3 times for the same issue and I’m still having the SAME issue. CHECK ENGINE LIGHT More

by mld512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2022 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

August 29, 2022

I have been visiting Toyota in Oak lawn too many years to think about however the service is so awesome as the Representatives and Joe gives that extra special touch of kindness, understanding with his ama More

by Turner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

Aug 30, 2022 -

Turner responded

Thank you

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