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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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October 06, 2022

Quick service. Knowledgeable staff that kept me in formed about my car. Easy to make appointment! More

by Teenee80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Oct 06, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

October 06, 2022

An oil change with an appointment should not be a 2 1/2 hour wait. After paying, I was sent to the wrong area to find my car. It took me 15 minutes to locate my car. More

by Ljeanfree
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
? I was not introduced to the service person by name.
Oct 06, 2022 -

Oak Lawn Toyota responded

Thank you so much for your candid feedback! While we are glad that we had the opportunity to work with you, we do apologize for the long wait. We strive to make sure that all our customers have a 5-star experience here at Oak Lawn Toyota, and we hope you will give us another opportunity to serve you and demonstrate our commitment to excellent customer service. Juan Vazquez, Service Manager

October 06, 2022

Friendly service. Had oil change and tire rotation. Was on my way in 45 minutes. Got text message to let me know how things were going. More

by fetchem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't know service woman's name.
Oct 06, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

October 06, 2022

Extremely professional and efficient with clients needs. Manager Juan and the service staff communication is exceptionally. More

by Nard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 06, 2022

I was on a time crunch and they were able to give me service quickly. They even helped me get a battery cheaper than everyone else’s in the area. More

by george.spanos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Stoit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Oct 06, 2022 -

Oak Lawn Toyota responded

Thank you, George, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 05, 2022

I had my friend to drop off my car for an oil change and filter change. I had them to fix another issue. Carlos was great and knowledgeable. More

by Amber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Oct 06, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you, Amber. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

October 05, 2022

Nice people to do business with. Excellent customer service. Keeps you up to date with the work being done. More

by Dseverino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

October 04, 2022

I was extremely pleased with the pleasant and courteous attention I experienced over the phone and at the service center . Carlos was respectful and exceptionally patient. I am Sincerely Appreciative. More

by Victoria.napolez
Recommend Dealer
Yes
Employees Worked With
Carlos Osuch
Oct 05, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Victoria, and look forward to your next visit. Juan Vazquez, Service Manager

October 04, 2022

I have purchased 2 cars from this dealership, ( One 1989 and the 2022 that I still own.) So, I’ve used them to service my cars for 33 years. I’ve had nothing but excellent service. More

by os1155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kelly
Oct 04, 2022 -

os1155 responded

Correction: and the 2002 that I still own.

October 03, 2022

She was terrible , she never checked overall of my car and I end up going to get emergency brakes two days later, never had that lousy treatment before , she only was interested in the oil change! More

by mzdee1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Juan Vazquez, Service Manager

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