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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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October 12, 2022

Joe is a superb professional. He treats and delivers quality customer service to customers as if he's a customer. Kudos to Joe. More

by Dwayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian is service,who greets customer's and take their car to be serviced. . Another excellent employee
Oct 13, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Joe delivered such a great experience! Juan Vazquez, Service Manager

October 12, 2022

Always pleasant, work usually done in the stated amount of time, quality mechanics, easy to set up appointments online More

by mcquinnkay
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane (?l
Oct 13, 2022 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 10, 2022

Frank did an amazing job getting me in and out of the service department. Very well spoken and friendly. Awesome job Frank! Keep going!!!!! More

by francisco.aguilar1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, Francisco, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

October 10, 2022

The Services is always on time very friendly . The Location is very convinient Easy acess More

by Andrzej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

October 09, 2022

Excellent service and very professional individuals that are genuinely concerned about fixing my car. Diagnosed issue or issues that my car is faced with at the time of service and resolved the problem. I'm More

by valerie_wilkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review, Valerie. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 08, 2022

Bardzo miła i szybka obsługa. Usługa została wykonana szybciej niż mi powiedziano i bardzo dokładnie i czysto dziękuję. More

by bronekmiskowiec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

October 07, 2022

I have always received Great service and very courteous staff from the porter in the beginning till the end with cashier. Toyota makes great cars and it is always nice to have confidence in the people work More

by momonsxr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 07, 2022

Horrible timing on simple oil change service when it was a scheduled time. It was planned weeks out. An oil change should not take 2 hours!!! More

by zr1redracer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
Oct 11, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

October 07, 2022

This service center is extremely expensive. I went there and caliber pins were replaced, the price for the parts was cheaper than the labor. Labor was 450 dollars and my parts were 200. That's More

by shericecollins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

shericecollins responded

Labor charges are ridiculously high.

October 07, 2022

Joe has always been helpful and courteous . I always have to wait for the work to be done and he makes sure it is done in a timely manner. You are lucky to have this man as an employee. More

by Dollumc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear that Joe is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

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