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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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December 02, 2022

Good customer service but. Still waiting on a call back for brake concern from previous visit. More

by omotopebello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
Dec 05, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

December 02, 2022

Tell me exactly what is going to cost and stuck to it. All the people I talked to we’re very nice. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words, Jack, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

December 01, 2022

I have been coming here for over 20 years and the only thing I can say is that when you come in to drop off your vehicle at the service counter someone needs to acknowledge the customer. My last appointm More

by basiagembala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

December 01, 2022

Excellent work by all. They are very professional and courteous. I’ve been going here for years and every is the same as before. More

by fenviewopil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

December 01, 2022

Always been effective solving any problems. Polite customer care. Explain what needs to be done and why. More

by Geo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

December 01, 2022

Always excellent service -this facility taking care of all car issues for nearly 20 years More

by Maryjo.mcdonald13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

December 01, 2022

Just serviced my Lexus at Oak Lawn Toyota Service Department. Everyone is very honest and straight forward because they don't try to loose people like me who knows very little about cars. Just tell t More

by dominikgibek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2022 -

Oak Lawn Toyota responded

Thank you, Dominik! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sal and the team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 29, 2022

I spent 3 hours in the customer lounge for a 15-20 minute inspection that ultimately required no actual repairs. More

by Don.grochocinski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lauren Kelly
Dec 03, 2022 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, Don, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

November 28, 2022

This dealership is always av to talk and make an appointment. They go out of their way to help their customers. More

by Poodle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

November 26, 2022

Each employee that I encountered Was Very Courtesy and Professional. Also, had no problem answering and responding to questions. More

by jc.criswell25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2022 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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